QuickBooks is a bookkeeping software developed by Intuit which is perfect for users in need of precise accounting, secure storage of data, and generation of account reports. The software can perform multiple financial tasks concurrently, which increases the organization’s efficiency. However, the software can sometimes create problematic situations for users due to internal glitches. QuickBooks not working or crashing can be a severe problem as it can harm the business. If you deal with this issue on your PC, find its reasons in the blog and apply the solutions to fix this error.

If procedures seem complex, rectify the error with the troubleshooting guidance provided by a QB expert at 1.855.738.2784.

Reasons

QuickBooks might suddenly malfunction or stop running due to the following reasons-

  • The data file name is too long or contains invalid characters.
  • Data corruption in your hard drive might have damaged your QBWUSER.ini file.
  • Damaged Windows components like MSXML or .NET framework can also stop QB functions.

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Solutions

Use the under given techniques to fix the crashing issue in your QuickBooks-

Solution 1- Rename the QBWUSER.ini and the company file

The QBWUSER.ini file contains information about all the user accounts logged in to your QuickBooks and all the company files. The software processes this file whenever it runs to verify the user details. If the software fails to process the QBWUSER.ini file due to damage or corruption, the software will turn unresponsive and might even crash suddenly. You’ll have to fix the file by renaming it, as it will be recreated once the software runs again. Use these steps-

  1. Open file explorer on your PC and go to C:\Users\Username\App data\Local\Intuit\QuickBooks(year).
  2. Find QBWUSER.ini file inside it and right-click on it.
  3. Select Rename from the options and type ‘.old’ as an extension to the QBWUSER.ini file.
  4. Save the file.

Another reason QuickBooks stops working can be a long company file name or invalid characters. You must rename your company file and remove all the characters not supported in QuickBooks. Use these steps-

  1. Open your QuickBooks folder and right-click on the company file.
  2. Select Rename and remove <,>,\ etc from the file name.
  3. Save the file once edited and reopen your QuickBooks.

If the software still doesn’t open, check out the next solution.

Solution 2- Repair technical glitches in your QuickBooks

QuickBooks might also stop running if internal glitches occur due to severely damaged program files. You’ll have to repair the software to make it functional again. Use the steps underneath-

  1. Open your control panel using the search panel or Gear icon in the Windows Start button menu.
  2. Click Program and Features in the control panel menu and search for QuickBooks in the list.
  3. Single-click the program icon to highlight it and select Repair.
  4. Follow the instructions shown in the dialogue box and let the software get fully repaired.
  5. Reopen QuickBooks.

The error will be gone, and you will face no problems running QuickBooks on your system now.

Conclusion

This blog compromises the reasons for QuickBooks not working on your computer. The appropriate methods to fix the issue are given in the blog, which we expect you to apply to run QuickBooks on your PC smoothly again.

If the software still faces problems while running, contact a QB support team at 1.855.738.2784 for assistance.

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