The global Desktop Web Real-Time Communication Market is indeed witnessing significant growth and is expected to continue expanding in the coming years. The increasing demand for direct and secure communication through browsers and the proliferation of internet connectivity and developing infrastructure are some of the key factors driving the growth of this market.

The trend of Bring Your Own Device (BYOD) is also playing a significant role in fueling the demand for Desktop real-time solutions. With more and more enterprises encouraging or allowing their employees to bring their own devices to work, the need for reliable and secure communication solutions that work across various devices and platforms is becoming increasingly important.

Additionally, the COVID-19 pandemic has accelerated the adoption of remote work and virtual communication tools, further boosting the demand for Desktop real-time communication solutions. With more people working from home and needing to communicate with colleagues, clients, and partners, Desktop real-time communication technologies are becoming an essential part of modern business operations.

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Desktops continue to be a popular choice for many large and small to medium-sized enterprises, contributing to the second-largest market share in the Desktop real-time application market in 2019. In the forecast period, desktops are expected to grow at a rate of 37.3%, driven by their popularity in various businesses.

One of the key drivers for the growth of desktops in the Desktop real-time application market is the rapid scalability of DesktopRTC, which makes it easy to implement across various types of businesses. This has led to an increasing number of small to medium-sized enterprises (SMEs) adopting Desktop real-time application solutions to cater to their communication needs and demands.

Top Companies Operating in the Global Desktop Web Real-Time Communication Market:

AT&T, Dialogic, Genband, Apidaze, Cisco Systems Inc., Polycom Inc., Oracle, Twilio, Avaya Inc., and Vonage, among others.

The deployment of Desktop WebRTC on browser platforms has been fueled by the widespread adoption of personal computers in sectors like media & entertainment and educational centers. These industries utilize Desktop WebRTC for both internal and external communication, incorporating real-time video and voice capabilities directly into browsers without the need for additional software or plugins.

The COVID-19 pandemic has significantly disrupted normal work routines and had a profound impact on businesses worldwide. With remote work becoming a necessity for many enterprises, effective communication between co-workers and business partners is crucial to achieving desired outcomes. Desktop WebRTC solutions play a vital role in establishing real-time communication and bridging the gap created by lockdown measures.

By leveraging Desktop WebRTC technology, businesses can enable seamless and secure communication channels, facilitating collaboration and ensuring efficient remote work operations. This technology allows employees to engage in video conferencing, voice calls, screen sharing, and other interactive features, enhancing productivity and maintaining effective communication despite physical distance.

Overall, the demand for Desktop WebRTC solutions has been accelerated by the need for reliable communication tools in sectors that rely on constant customer interaction and the widespread adoption of remote work practices during the COVID-19 pandemic.

The benefits of Desktop real-time applications, such as direct and secure communication, real-time collaboration, and cost-effectiveness, are particularly attractive to SMEs, which often have limited budgets and resources. By deploying Desktop real-time applications, SMEs can enhance their productivity and efficiency, as well as improve their communication with customers and partners.

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The global market is further segmented into type and application:

Component Outlook (Revenue, USD Million; 2017-2027)

• Solution
• Services

Device Outlook (Revenue, USD Million; 2017-2027)

• Desktop
• Desktop
• Tablet
• Others

Industry Vertical Outlook (Revenue, USD Million; 2017-2027)

• BFSI
• IT & Telecom
• Government
• Retail
• Manufacturing
• Healthcare
• Media & Entertainment
• Others

Regional analysis provides insights into key trends and demands in each major country that can affect market growth in the region.

• North America (U.S., Canada, Mexico)
• Europe (Germany, U.K., Italy, France, BENELUX, Rest of Europe)
• Asia Pacific (China, India, Japan, South Korea, Rest of APAC)
• Latin America (Brazil, Rest of LATAM)
• Middle East & Africa (Saudi Arabia, U.A.E., South Africa, Rest of MEA)

Further key findings from the report suggest

·       By component, solutions contributed to a larger market share in 2019 and is projected to grow at a rate of 37.4% in the forecast period. Desktop real-time communication provides real-time video support without any drop-offs as it allows secure video calling through a browser without requiring to download any software or application. DesktopRTC allows video calling and video conferencing options viable for several organizations and would soon be instrumental in re-engaging remote employees.

·       By device, Desktop dominated the market in 2019 and is projected to grow at a rate of 38.1% in the forecast period. According to a research, it has been found that around 80.0% of internet users possess a smartphone, and Desktop users, specifically, spend more time online, leading to the consumption of a large volume of data. The use of Desktop real-time communications offers capabilities that lets participants to converse and view each other easily as needed, from any location.

·       By industry vertical, the IT & Telecom industry held the largest market share in 2019 and is likely to grow at a rate of 37.3% in the period 2020-2027. DesktopRTC is an instant peer-to-peer (P2P) communication, which is having an impact on traditional telecom services. This is pushing telecom players (regulators and firms) to restructure their business models and develop communications services and applications to cater to real time communication needs, thereby driving the growth of the market. DesktopRTC provides the potential to let developers create their real-time communications apps. Desktop real time communication enables contact center agents to communicate through voice and video with customers using a browser.

·       The market in the Asia Pacific region is estimated to grow at the fastest rate of 39.3% in the forecast period, attributed to the adoption Desktop RTC considerably owing to remarkable growth witnessed in the deployment of Desktop-based applications. The growing adoption of DesktopRTC in countries such as China, India, and South Korea, is likely to boost the market demand in the future.

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Overall, desktops are expected to continue contributing significantly to the Desktop real-time application market, driven by their popularity in various businesses, particularly SMEs. With the growing demand for direct and secure communication solutions that are scalable and cost-effective, the adoption of Desktop real-time applications is likely to continue to grow in the coming years.

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