Customer Relationship Management (CRM) Procurement Intelligence

In this customer relationship management procurement intelligence report, we have estimated the pricing of the key cost components. Labor cost, staff training cost, software implementation, technical support, licensing, maintenance, security and compliance, additional service charges, and others are some of the key cost components of the category. The cost of developing customized CRM software is influenced by various factors such as complexity, the number of essential business processes, the time dedicated to the project, and more. On average, the cost to develop CRM app is between USD 15,000 to USD 70,000.

Order your copy of the Customer Relationship Management (CRM) category procurement intelligence report 2023-2030, published by Grand View Research, to get more details regarding day one, quick wins, portfolio analysis, key negotiation strategies of key suppliers, and low-cost/best-cost sourcing analysis

Operational Capabilities - Customer Relationship Management

• Industry Served - 20%
• Revenue Generated - 15%
• Employee Strength - 15%
• Geographical Service Provisions - 15%
• Years in Service - 15%
• Certifications - 10%
• Key Clients - 10%

Functional Capabilities - Customer Relationship Management

• Customer Services - 17%
• Customer Experience Management - 17%
• CRM Analytics - 17%
• Marketing Automation - 17%
• Salesforce Automation - 16%
• Others - 16%

Rate Benchmarking

When analyzing rate benchmarking of customer relationship management, the complexity of the software, the number of users, and the add-ons to be included play a crucial role. In our study, we have analyzed the rate of different CRM software providers. The starting price of the software of Pipedrive can range from USD 14.9 to USD 99 per user per month. The rate of software of Zoho CRM can vary between USD 14 to USD 57 per user per month. Similarly, the rate of HubSpot software can range from USD 9 to USD 120 per user per month.

In U.S. hourly cost to hire a software developer is between USD 220 to USD 330/hr. In Mexico, it ranges from USD 150 to USD 250/hr. and in Canada the rate to hire starts from USD 180 to USD 230/hr.

In Western Europe, the hourly rate of frontend developers is between USD 60 to 80, backend developers range from USD 70 to 85, and IOS developers range from USD 75 to 95. Similarly, for UI/UX designers are between USD 45 to 60.

Supplier Newsletter

In July 2023, Followup CRM, a provider of CRM software announced a partnership with Sage, a cloud-based financial management and accounting software solution company. The partnership would simplify and optimize accounting and sales processes for construction companies.

In July 2023, Microsoft Corp. unveiled a fresh initiative aimed at aiding customers in transferring their on-premises enterprise resource planning and customer relationship management applications to the cloud, enriched with insights from artificial intelligence.

In December 2022, Freshworks Inc., a software company, collaborated with Supara Group, a Thai clothing retailer to help the latter increase its e-commerce sales across Thailand. The collaboration utilized Freshwork’s proprietary platforms, Freshdesk Omnichannel and Freshchat which had superior conversational messaging capabilities. Customer queries were addressed in a shorter time. Supara Group had greater access to past client contacts and purchase history thanks to the Freshworks software.

List of Key Suppliers

• Salesforce, Inc.
• Pipedrive
• HubSpot, Inc.
• Zoho Corporation Pvt. Ltd.
• Nutshell
• Oracle
• Insightly, Inc.
• Monday.com
• Freshworks Inc.
• Nextiva 

Browse through Grand View Research’s collection of procurement intelligence studies:

• Disposable Medical Gloves Procurement Intelligence Report, 2023 - 2030 (Revenue Forecast, Supplier Ranking & Matrix, Emerging Technologies, Pricing Models, Cost Structure, Engagement & Operating Model, Competitive Landscape)
• Cyber Security Procurement Intelligence Report, 2023 - 2030 (Revenue Forecast, Supplier Ranking & Matrix, Emerging Technologies, Pricing Models, Cost Structure, Engagement & Operating Model, Competitive Landscape)
• Lab Equipment Procurement Intelligence Report, 2023 - 2030 (Revenue Forecast, Supplier Ranking & Matrix, Emerging Technologies, Pricing Models, Cost Structure, Engagement & Operating Model, Competitive Landscape)
• Commercial Real Estate Services Procurement Intelligence Report, 2023 - 2030   (Revenue Forecast, Supplier Ranking & Matrix, Emerging Technologies, Pricing Models, Cost Structure, Engagement & Operating Model, Competitive Landscape) 

Catering Service Procurement Intelligence Report Scope

• Catering Service Category Growth Rate : CAGR of 13.9% from 2023 to 2030
• Pricing Growth Outlook : 7% - 8% (Annually)
• Pricing Models : Service-based pricing, flat rate pricing, user-based pricing, licensing pricing, competition-based pricing
• Supplier Selection Scope : End-to-end service, cost and pricing, security and compliance, service reliability, and scalability
• Supplier Selection Criteria : Functionality and features, quality, number of services offered, technical support, customization offered, operational capabilities, client relationship, track record and reputation, regulatory compliance, and others
• Report Coverage : Revenue forecast, supplier ranking, supplier positioning matrix, emerging technology, pricing models, cost structure, competitive landscape, growth factors, trends, engagement, and operating model 

Brief about Pipeline by Grand View Research:

A smart and effective supply chain is essential for growth in any organization. Pipeline division at Grand View Research provides detailed insights on every aspect of supply chain, which helps in efficient procurement decisions. 

Our services include (not limited to):

• Market Intelligence involving – market size and forecast, growth factors, and driving trends
• Price and Cost Intelligence – pricing models adopted for the category, total cost of ownerships
• Supplier Intelligence – rich insight on supplier landscape, and identifies suppliers who are dominating, emerging, lounging, and specializing
• Sourcing / Procurement Intelligence – best practices followed in the industry, identifying standard KPIs and SLAs, peer analysis, negotiation strategies to be utilized with the suppliers, and best suited countries for sourcing to minimize supply chain disruptions