QuickBooks is a powerful accounting software that simplifies business operations. However, users occasionally face errors that interrupt their workflow. One such issue is QuickBooks Error 1328. This error typically occurs during installation, updates, or repairs. It can prevent you from accessing essential QuickBooks functions, but fortunately, there are several methods to resolve it.

In this blog, we’ll explore the causes, symptoms, and multiple solutions to fix QuickBooks Error 1328.

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What is QuickBooks Error 1328?

QuickBooks Error 1328 occurs when the software encounters an installation or update problem. The error message usually references a corrupted or mismatched file, often stored in the config.msi folder. This error can arise during:

• Installing QuickBooks
• Updating QuickBooks
• Repairing QuickBooks

The error message may display various codes like 1328 along with paths to temporary files, adding confusion. These codes indicate that QuickBooks has encountered a file version mismatch or a file modification error.

Symptoms of QuickBooks Error 1328

Recognizing the symptoms of Error 1328 helps you quickly identify and address the issue. The main symptoms include:

• Incomplete installation or update of QuickBooks.
• Frequent error messages appearing on your screen.
• The software crashing unexpectedly.
• Difficulty accessing company files or features.
• Slow system performance while running QuickBooks.
• QuickBooks freezing or becoming unresponsive.

Causes of QuickBooks Error 1328

Several factors can trigger QuickBooks Error 1328, including:

1. Corrupted Installation Files

During installation or update, QuickBooks may encounter corrupted files. These files prevent the software from functioning properly, triggering the error.

2. Improper Installation

Incomplete or faulty installation can lead to missing components, which can cause Error 1328 when QuickBooks attempts to access or modify those components.

3. Issues with the config.msi File

The config.msi folder is responsible for temporarily storing installation files. A corrupted or mismatched file in this folder can lead to this error.

4. System File Corruption

Corrupted system files in your operating system can affect QuickBooks operations, leading to this error when the software attempts to run specific tasks.

5. Incomplete Windows Updates

If Windows updates are not installed correctly, they can interfere with QuickBooks, causing Error 1328 during installation or updating.

How to Fix QuickBooks Error 1328

Resolving QuickBooks Error 1328 can be achieved through multiple methods, depending on the underlying cause. Here are the most effective solutions:

Solution 1: Repair QuickBooks Installation

The first step in addressing Error 1328 is repairing the installation of QuickBooks. This will replace any damaged or missing files and help restore the software to normal functionality.

Steps to Repair QuickBooks:

1. Open Control Panel on your computer.
2. Click on Programs and Features or Uninstall a Program.
3. Locate QuickBooks in the list of installed programs.
4. Click on QuickBooks and select Uninstall/Change.
5. Choose the option to Repair QuickBooks.
6. Follow the prompts to complete the repair process.

Once the repair is complete, try updating QuickBooks again to see if the error is resolved.

Solution 2: Delete the Config.msi File

Since the error often originates in the config.msi folder, deleting this file can resolve the issue.

Steps to Delete Config.msi:

1. Press Windows + R to open the Run window.
2. Type *C:* in the Run field and press Enter.
3. Look for the config.msi folder and right-click on it.
4. Select Delete to remove the folder.
5. Restart your computer.

After restarting, try installing or updating QuickBooks again. This method can eliminate file mismatches that trigger Error 1328.

Solution 3: Update Windows

If your Windows operating system is outdated, it may conflict with QuickBooks. Updating Windows can help resolve any compatibility issues causing the error.

Steps to Update Windows:

1. Click on the Start button and open Settings.
2. Go to Update & Security.
3. Select Check for Updates.
4. If updates are available, follow the prompts to install them.
5. Restart your computer after the update is complete.

After updating your Windows system, try running QuickBooks again to check if the error has been fixed.

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Solution 4: Reinstall QuickBooks Using Clean Install Tool

If repairing or deleting files does not resolve the issue, you may need to reinstall QuickBooks using the Clean Install Tool. This ensures all files associated with the previous installation are removed before reinstalling.

Steps to Perform a Clean Install:

1. Download the QuickBooks Clean Install Tool from the official QuickBooks website.
2. Run the tool and follow the instructions to remove QuickBooks from your system.
3. Once the tool has completed the removal process, restart your computer.
4. Download the latest version of QuickBooks from the official website and reinstall it.

This fresh installation should resolve any lingering issues that caused QuickBooks Error 1328.

Solution 5: Use the QuickBooks Install Diagnostic Tool

The QuickBooks Install Diagnostic Tool is designed to diagnose and fix common installation issues. It can be helpful in resolving Error 1328 by addressing problems with installation files.

Steps to Use the QuickBooks Install Diagnostic Tool:

1. Download the QuickBooks Install Diagnostic Tool from the Intuit website.
2. Run the tool after downloading and installing it.
3. The tool will automatically scan for issues related to installation and repair them.

After the tool completes the diagnostic and repair process, try installing or updating QuickBooks again.

Solution 6: Check for Corrupted System Files

If the above methods do not work, the issue might be with your system files. You can run the System File Checker (SFC) tool to scan for and repair corrupted files.

Steps to Run System File Checker:

1. Press Windows + R to open the Run dialog box.
2. Type cmd and press Enter to open the command prompt.
3. Type sfc /scannow and press Enter.
4. Wait for the tool to scan and repair any corrupted system files.

Once the process is complete, restart your computer and check if the error persists.

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Conclusion

QuickBooks Error 1328 can disrupt your business operations, but with the right troubleshooting methods, you can resolve the issue and get back to managing your accounts. Start with simple solutions like repairing the installation and deleting the config.msi file, then move on to more advanced fixes like running diagnostic tools or performing a clean install if needed.

If these solutions do not work, you may need further assistance. Contact our QuickBooks experts at +1-888-538-1314 for immediate help in resolving QuickBooks Error 1328 and other technical issues.