Conversational AI refers to the use of artificial intelligence technologies to create systems that can engage in human-like conversations. This includes chatbots, virtual assistants, and voice-driven interfaces. By leveraging natural language processing (NLP) and machine learning, conversational AI can understand, interpret, and respond to user queries in real time. These systems are increasingly used in customer service, sales, and support to enhance user engagement, streamline communication, and provide 24/7 assistance. With the growing demand for personalized experiences, conversational AI is becoming a key tool for businesses looking to improve customer satisfaction and operational efficiency.