What to do when you do not get crypto.com sign in code?
If you are using a crypto.com exchange for trading crypto assets, you need to make sure that you are using safe practices for securing your account. Though crypto.com claims to be a highly secure trading platform, therefore you do not need to get worried about the basic account security at the ground level. However, to ensure maximum account security, it is mandatory that you take additional steps.
For this purpose, a lot of users enable the two-factor authentication feature which allows them to ensure that their account is protected with double security layers. Enabling and disabling this feature in your account is pretty simple. And, once you enable it, you will get a crypto.com sign in code whenever you try to log into your account.
But, the real problem arises when you do not receive this login code while making a login attempt to your account. So, in this article, our focus would be on learning the steps you need to follow if you are also not receiving this code and want to sign into your account at the earliest.
Things you can try
Solution 1- Check the working status of registered methods
The first thing that you need to do in this scenario is to make sure that the phone number or email address you have registered to get the crypto.com sign in code is working. In case your registered phone number is not able to receive the OTP, take the necessary steps to rectify the issue.
Solution 2- check the working status of crypto.com
If you are not able to receive the code even if your mobile number and email address are in working condition, the possibility is that there is an issue with the crypto.com server. So, if this is the case with you, I would suggest you check whether the crypto.com website is working condition or not. If it is down due to maintenance or any other reason, then you should wait for some time and complete the crypto.com sign in process after a couple of minutes.
Solution 3- Disable 2FA on crypto.com and re-enable it
If the given solutions do not help you in this endeavor, you should sign into your account and then disable this feature for a while. After disabling it, you just need to feed in your login credentials to sign into your account and then re-enable the feature as and when needed.
Steps to disable 2FA on crypto.com
Those who are not able to get the crypto.com sign in code while trying to sign into their accounts can follow the steps to disable 2FA and sign into their accounts at the earliest:
- The first step you are required to take is to sign into your account
- Navigate to the dashboard and select the "Settings" menu
- Go to the "Security" head and select "Account Password & 2FA"
- Under the same heading, take the toggle toward the off position
- Now, when you get the prompt, enter the 2FA code from the authenticator app
- Once done with that, select "Disable 2FA" and you're good to go
Concluding note:
Here, in this read, we have learned some resolution techniques that we can follow if we are not able to get the 2FA code on our accounts. In case you are also struggling while receiving the crypto.com sign in code, then you can rely on this article to get things done in an easy manner.
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