IMARC Group has recently released a new research study titled “Self-Service Technology Market: Global Industry Trends, Size, Share, Growth, Opportunity and Forecast 2023-2028”, offers a detailed analysis of the global self service technology market share, drivers, segmentation, growth opportunities, trends and competitive landscape to understand the current and future market scenarios. The market size reached US$ 35.7 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 55.4 Billion by 2028, exhibiting a growth rate (CAGR) of 7.5% during 2023-2028.

Industry Definition and Application:

Self-service technology (SST) allows users to acquire services on their own, without any third-party involvement. It allows service firms to improve productivity and reduce labor costs while users are offered direct assistance. Self-service technology does not involve additional service agents as it offers user-friendly administrative tools for digital support. Some of its services include automated teller machines (ATMs), barcode scanning at stores, information and booking kiosks, and online banking services. Self-service technology provides various advantages, such as reduced congestion, enhanced customer experience and satisfaction, quicker service, etc.

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Market Trends:

The growing penetration of smart devices coupled with the high internet connectivity is currently driving the self-service technology market. Owing to its convenience and time-efficiency, SST is being increasingly adopted across small and medium-sized enterprises (SMEs), thereby augmenting the market growth. Furthermore, self-service technology is also being utilized in the travel and tourism sector in the form of kiosks installed across airports, bus stops, train stations, etc. Additionally, the growing use of online banking services increases the demand for SST in the banking, financial services, and insurance (BFSI) sector.

Competitive Landscape:

The competitive landscape of the self-service technology market has been studied in the report with the detailed profiles of the key players operating in the market.

Some of these key players include:

• AZKOYEN SA

• Crane Co.

• Diebold Nixdorf Incorporated

• Fujitsu Limited

• GRGBanking

• HESS Cash Systems GmbH

• HYOSUNG TNS Inc. (Hyosung Corporation)

• KIOSK Information Systems Inc.

• NCR Corporation

• Toshiba Corporation

Key Market Segmentation:

The report has segmented the global self-service technology market based on product, application and region.

Product Insights:

• ATM

• Kiosks

• Vending Machines

Application Insights:

• Retail

• QSR

• Banking

• Travel and Tourism

• Healthcare

• Others

Regional Insights:

• North America

• Asia Pacific

• Europe

• Latin America

• Middle East and Africa

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Key Highlights of the Report:

• Market Performance (2017-2022)

• Market Outlook (2023-2028)

• Market Trends

• Market Drivers and Success Factors

• Impact of COVID-19

• Value Chain Analysis

• Comprehensive mapping of the competitive landscape

If you need specific information that is not currently within the scope of the report, we will provide it to you as a part of the customization.

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IMARC Group is a leading market research company that offers management strategy and market research worldwide. We partner with clients in all sectors and regions to identify their highest-value opportunities, address their most critical challenges, and transform their businesses.

IMARC’s information products include major market, scientific, economic and technological developments for business leaders in pharmaceutical, industrial, and high technology organizations. Market forecasts and industry analysis for biotechnology, advanced materials, pharmaceuticals, food and beverage, travel and tourism, nanotechnology and novel processing methods are at the top of the company’s expertise.

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