This Customer Relation Management market report has been prepared by considering several fragments of the present and upcoming market scenario. The market insights gained through this market research analysis report facilitates more clear understanding of the market landscape, issues that may interrupt in the future, and ways to position definite brand excellently. It consists of most-detailed market segmentation, thorough analysis of major market players, trends in consumer and supply chain dynamics, and insights about new geographical markets. The market insights covered in Customer Relation Management report simplifies managing marketing of goods and services effectively.

Data Bridge Market Research analyses that the global customer relation management market is expected to grow at a CAGR of 18.2% during the forecast period of 2023 to 2030, at a USD 58.82 billion in 2022 and is expected to reach USD 129.45 billion by 2030.

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Market Overview:

Surge in the adoption of advanced technologies such as artificial intelligence and internet of things, growing focus of the enterprises on maintaining and building efficient customer relations and increasing demand for implementing customer relationship management (CRM) offerings and solutions through the software as a service (SaaS) model are the major factors attributable to the growth of the global customer relation management market.

Some of the major players operating in the Customer Relation Management market are IBM (U.S), Oracle(U.S), Microsoft (U.S), SAP SE (Germany), Cisco Systems, Inc. (U.S), Aptean (U.S), bBooth, Inc. (U.S), Big Purple Dot (U.S), HubSpot, Inc. (U.S), DecisionLink (U.S), Infusionsoft (U.S), Pegasystems (U.S), QuickPivot (U.S), SalesDrip (U.S), Salesforce (U.S), SugarCRM (U.S), Yes Lifecycle Marketing (U.S), Zendesk (U.S), Zeta Global Corp (U.S), VMware, Inc. (U.S) among others.

Global Customer Relation Management Market Scope

The global customer relation management market is segmented on the basis of application, deployment types, solutions, end-users and organization size. The growth amongst the different segments helps you in attaining the knowledge related to the different growth factors expected to be prevalent throughout the market and formulate different strategies to help identify core application areas and the difference in your target market.

Application

  • Customer Service And Support
  • Marketing, Sales
  • Others

Deployment Types

  • Hosted
  • On-Premise
  • Hybrid

Solutions

  • Social Monitoring
  • Social Listening
  • Social Mapping
  • Social Middleware
  • Social Management 
  • Social Measurement

End-Users

  • Academia And Government
  • Automotive
  • Transportation And Logistics,
  • Banking
  • Financial Services And Insurance (BFSI)
  • Consumer Goods And Retail
  • Energy
  • Power And Utilities
  • Healthcare
  • Oil And Gas and Telecom
  • IT

Organization Size

  • Small And Medium Businesses (SMB)
  • Large Enterprise

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Table of Content:

Part 01: Executive Summary

Part 02: Scope of the Report

Part 03: Global Customer Relation Management Market Landscape

Part 04: Global Customer Relation Management Market Sizing

Part 05: Global Customer Relation Management Market Segmentation By Product

Part 06: Five Forces Analysis

Part 07: Customer Landscape

Part 08: Geographic Landscape

Part 09: Decision Framework

Part 10: Drivers and Challenges

Part 11: Market Trends

Part 12: Vendor Landscape

Part 13: Vendor Analysis

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