In any management system, it is important to control your changes to the management system, and there is no difference with a Quality Management System (QMS) created using the needs of ISO 9001:2015 certification in Qatar. While QMS change management may sound like a complex activity, it can be thought of in quite simple terms that will help you to understand how this important activity fits into your QMS.

What does ISO 9001:2015 require?

The purpose of the changes and the potential consequences: When making your plans for QMS change, you need to know why you want to make changes; there is no need to change the QMS just for the sake of making a change. Why are you doing it, and equally importantly, what are the expected consequences of making the change, both good and bad?

Maintaining QMS integrity: Your QMS processes are there to meet customer requirements, enhance customer satisfaction, and continually improve the QMS; any changes you make need to ensure that these goals still happen. If you are making a change that will negatively affect your ability to improve customer satisfaction, then this change should not be made.

Resources availability: Part of any plan for change needs to assess the resources required and make sure they can be made available in the time necessary to make the change.

Effects on responsibilities and authorities: While the responsibilities and authorities for your QMS may not change, if there are new or changed responsibilities, this needs to be part of your plan. Many plans for change fail after implementation simply because there is no one assigned to maintain the change after it takes place. Changes to improve the QMS need to have a leader to maintain the improvement after the work is done

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