How does outsourcing customer service help businesses? Insurance claims management software allows you to know about your customer’s authenticity for excellent business operations. They also provide the best payroll outsourcing companies for many companies to address the queries of the customers. Outsourced customer service is when a company utilizes a third-party service provider and makes use of its agents to handle inbound and outbound calls of the customers. Thus, approach these service providers to associate with the verified customers and to improve relationships with them.