Managing your Azul Airlines flight booking is a straightforward process designed to offer passengers flexibility and convenience. Whether you need to make changes to your itinerary, select seats, or add extra services, Azul Airlines provides several options to ensure your travel plans go smoothly. Here’s a comprehensive guide on how to manage your Azul Airlines flight booking.

Accessing Your Booking

  1. Online via the Azul Website:

    • Go to the official Azul Airlines website (www.voeazul.com.br).
    • Click on the “My Reservations” or “Manage Booking” tab.
    • Enter your booking reference number (PNR) and the last name of the passenger to access your reservation.

  2. Mobile App:

    • Download the Azul Airlines mobile app available for both iOS and Android.
    • Open the app and log in using your credentials.
    • Navigate to the “My Trips” section, where you can view and manage your bookings.

  3. Customer Service:

    • Contact Azul Airlines’ customer service via phone or email.
    • Provide your booking details to the representative, who can assist with changes or additions to your booking.

Making Changes to Your Flight

  1. Changing Flight Dates or Times:

    • After accessing your booking, select the option to change flights.
    • Choose new dates and times from the available options.
    • Pay any fare differences or change fees if applicable. Azul Airlines may waive change fees under certain conditions, such as during special promotions or for frequent flyer members.

  2. Cancelling a Flight:

    • Access your booking and select the cancellation option.
    • Review the cancellation policy, as fees may apply depending on the fare class and timing of the cancellation.
    • Confirm the cancellation, and the refund (if applicable) will be processed as per the fare rules.

Adding Services

  1. Seat Selection:

    • Choose your preferred seats through the “Manage Booking” section.
    • Select from standard, extra legroom, or premium seats, depending on your preference and budget.
    • Note that some seat selections may incur additional charges.

  2. Baggage:

    • Pre-purchase additional baggage allowance to save on fees at the airport.
    • Access the baggage section under your booking, and add extra bags or special items like sports equipment.

  3. In-flight Services:

    • Enhance your flight experience by adding in-flight meals, Wi-Fi, or entertainment packages.
    • These services can be added through the “Manage Booking” portal.

Checking In

  1. Online Check-in:

    • Available 72 hours to 90 minutes before departure for domestic flights, and up to 2 hours before for international flights.
    • Check-in online via the Azul website or mobile app, and receive your boarding pass electronically.

  2. Airport Kiosks:

    • Use self-service kiosks at the airport to check in, print boarding passes, and manage last-minute changes.

Special Assistance

  1. Requesting Special Services:

    • If you need special assistance, such as wheelchair services, or have dietary requirements, you can request these through the “Manage Booking” section.
    • Contact customer service if you need additional support.

  2. Traveling with Pets:

    • Azul Airlines allows pets on board for an additional fee.
    • Add pet travel to your booking and ensure you meet all the requirements for traveling with animals.

Staying Informed

  1. Flight Status Updates:

    • Keep track of your flight status through the Azul Airlines website or mobile app.
    • Sign up for notifications to receive real-time updates about any changes or delays.

  2. Frequent Flyer Benefits:

    • If you are a member of Azul’s TudoAzul frequent flyer program, log in to your account to manage bookings and redeem points for upgrades and additional services.

By following these steps, managing your Azul Airlines flight booking becomes a hassle-free experience, allowing you to tailor your travel to your specific needs and preferences.