Managing your flight booking with Azul Airlines is a straightforward process that ensures your travel plans are flexible and stress-free. Whether you need to change your flight details, update personal information, add special services, or check your flight status, Azul Airlines provides a user-friendly platform to handle all these tasks efficiently. Here’s a comprehensive guide on how to manage your Azul Airlines flight booking:

Accessing Your Booking

To manage your booking, you need to access your reservation through Azul Airlines' official website or mobile app. Here’s how you can do it:

  1. Visit the Website or Open the App: Go to the Azul Airlines website (www.voeazul.com.br) or open the Azul mobile app.
  2. Log In: If you have an account, log in using your credentials. If not, you can access your booking by entering your reservation code (PNR) and last name in the “Manage Booking” section.
  3. Retrieve Your Booking: After logging in or entering your booking details, you will be able to view your flight itinerary and make necessary changes.

Changing Flight Details

If your travel plans change, Azul Airlines allows you to modify your flight details. Here’s what you need to do:

  1. Select Your Booking: After accessing your reservation, select the flight you wish to change.
  2. Choose New Flight Options: Browse available flights and select the new flight that suits your schedule.
  3. Confirm Changes: Follow the prompts to confirm the changes. Be aware that fare differences and change fees may apply, depending on your fare type and the timing of the change.

Updating Personal Information

Keeping your personal information up-to-date is crucial for a smooth travel experience. Here’s how you can update your details:

  1. Access Personal Information Section: Within your booking, navigate to the personal information section.
  2. Edit Details: Update your contact information, emergency contact, and any other necessary details.
  3. Save Changes: Confirm and save your changes to ensure your information is current.

Adding Special Services

Azul Airlines offers various special services to enhance your travel experience. You can add these services through the manage booking section:

  1. Select Special Services: Choose from options like extra baggage, seat selection, in-flight meals, and special assistance for passengers with disabilities.
  2. Make Your Selections: Add the services you need to your booking.
  3. Complete the Process: Review the costs (if any) and confirm your selections.

Checking Flight Status and Boarding Pass

Staying informed about your flight status and obtaining your boarding pass are essential steps:

  1. Check Flight Status: Access the flight status feature on the website or app to get real-time updates on your flight’s departure and arrival times.
  2. Obtain Boarding Pass: You can check-in online 48 hours before your flight. After checking in, you can download and print your boarding pass or save it to your mobile device.

Contacting Customer Support

If you encounter any issues or need further assistance, Azul Airlines' customer support is available to help:

  1. Call Customer Service: Reach out to Azul’s customer service via phone. The contact numbers are available on the website.
  2. Use Live Chat: Engage with a customer service representative through the live chat feature on the website or app.
  3. Email Support: Send an email detailing your issue or inquiry to the customer support team.

Conclusion

Managing your Azul Airlines flight booking is designed to be an easy and convenient process, ensuring you can handle all aspects of your travel from the comfort of your home or on-the-go. By utilizing the online and mobile tools provided by Azul Airlines, you can make changes to your itinerary, update personal information, add special services, and stay informed about your flight status, making your travel experience seamless and enjoyable.