At the moment, WhatsApp company is a cornerstone in the Indian company marketing and communication space. Owing to its extensive features and user-friendly interface, it is currently regarded as one of the most prosperous digital platforms for business communication and WhatsApp Commerce. The range of functions that it offers further enhances this. The WhatsApp auto-reply message feature is one of those capabilities.
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What does WhatsApp Business Auto Reply mean?
As the name suggests, WhatsApp Business Auto Reply function lets companies write messages in advance that can be automatically forwarded to clients when a certain set of conditions is met. Businesses can customize Greetings and Away messages with the WhatsApp Business app. To guarantee that every customer has a customized experience, you, the business owner, have the option to include factors like the customer’s name, date, and time. You can also send pre-written messages straight from the WhatsApp Business app thanks to the auto-reply option.
WhatsApp auto reply improves customer relationship management for businesses. Businesses can reply with this option to any customer query, any time without waiting to have working hours. The option works automatically upon any customer query on the chatbot.
Practices to Follow for an Effective WhatsApp Business Greeting Message
There are tremendous examples of greetings to send via WhatsApp Business, an effective WhatsApp Business greeting message must follow the following best practices:
1. Set clear expectations
Your primary goal must be to set a realistic expectation of when your customer may expect a message. It gives very much comfort to the customer when they can anticipate the reply.
Be very particular in setting these expectations. To see why let’s look at two examples here.
1) “We’ll get back to you ASAP.”
2) “We’ll get back to you within 24 hours.”
The first example is a bit of an unclear promise and doesn’t set a specific expectation. ‘As soon as possible’ could be anything between one minute and 10 hours.
The second example, on the contrary, sets a clear expectation and allows your team to serve on time.
2. Keep the transparency as possible
The second-best practice is to be honest and transparent.
Nobody likes poor excuses for slow response times. If your team just so happens to be a little in over their head that day, there is no issue in simply saying that you are busy.
3. Give it a human touch
In a lot of greetings, whether it is via live chat, e-mail or WhatsApp, mostly formal tone is observed.
You can try to be in human touch, also in the case of automated messages.
You can keep the tone professional in all your messages, but they should not be human less. You must give them the human touch. This is possible with practice and maybe with advanced tools.
Writing a Successful Auto-Reply Message for WhatsApp Business
Determining the message’s goal is crucial to crafting a successful WhatsApp Auto Reply message. Business owners should research their customers’ journeys and craft the greatest auto-reply messages that will not only help but actively steer them, as WhatsApp has the highest message open rates in today’s digital world.
Additionally, companies need to guarantee that the auto-reply messages they send are pertinent and interesting. They run the danger of losing the support of their user base and damaging their reputation if they don’t. You cannot afford to take this chance because losing one of your most significant clients would be the last thing you want to happen.
Because auto-replies might vary depending on a particular set of circumstances, companies must conduct research and determine the appropriate keywords and variables that must be taken into consideration. By doing this, they will be able to craft communications that are not only pertinent and call to action, but also highly engaging for their target demographic.
Ready to revolutionize your customer communication?
Start crafting personalized auto replies on WhatsApp Business today!
To Assist you, here are 25 WhatsApp Auto Reply Message Samples for Business
After seeing the advantages of using automatic reply messages, let’s examine some of the most pertinent templates for WhatsApp Business auto reply messages for WhatsApp. To save the template to your clipboard, click the copy button next to each message!
WhatsApp Auto Reply Message saves time and effort to reply for every business, using it. It serves 24 X 7 without fail. This shows professionalism and dedication to attain customers anytime, anywhere. This boosts the credibility of your business.
Auto reply WhatsApp business greeting message example
Greetings <Client Name>. We appreciate your interest in our services/products. Feel free to browse our webpage or contact us for more detailed information.
Away message for business
We appreciate your communication with us! We promise to respond to you as quickly as we can. We wish you a wonderful day!
Another away message WhatsApp sample is:
We are currently offline and would be back to service by [time].
Away message WhatsApp sample is as follows:
Thank you for your message. We’re away until (input time) and cannot respond at this time. We appreciate you getting in touch and will get back to you during opening hours. Thank you for contacting us.
Away message for business is purely for customer care and support. Customer care management is a must for every business.
Autoresponder message sent after business hours
Hi there! It appears that you have gotten in touch with us while we are away. When we return to the office, we’ll respond to your inquiry.
Auto-reply message on the launch of a new product
We appreciate your interest in our most recent offering. We appreciate our connection and look forward to speaking with you soon.
WhatsApp Business Auto-reply message for order confirmation
We appreciate your order of <product name>. Your order has been processed, and we anticipate delivery in two working days. Using <Code>, you can keep track of the order.
Message for sales and promotion
Thank you for getting in touch with us, dear customer. We’ll reply to you right away. We have deals on a range of products as part of our Summer Sale. Here is where you can find them: <URL>.
All above message samples can be called as Marketing Auto reply. Auto reply messages are helpful for effective customer communication, engagement and building customer relationships.
WhatsApp Business Auto reply message for holiday
Cheers to Diwali! We are busier than usual, but our team will get back to you as soon as possible regarding your inquiry.
Auto reply message for FAQs
Hello there! It appears that you posed a question. Our staff will get in touch with you as soon as possible to address your inquiry. Additionally, you can obtain some pertinent information that you might find helpful by visiting our FAQ Section <Link>.
WhatsApp Business Auto reply message for online service features
It appears that you have a question regarding <feature name>. We promise to get back to you right away. For pertinent information, you can also visit our service information page.
WhatsApp Business Auto reply message for review requests
Greetings, <client name> We’d want to know what you think of our services. Please help our customer care staff learn about your experience by sharing it on our <Link>.
Auto reply message for delayed response
Hello, we appreciate you contacting us. Our staff may not be able to reply to your inquiry right away due to an increase in workload. We sincerely apologize ahead of time.
WhatsApp Business Auto reply message for refund
Hello <name of client>, We are aware of your request for a refund. After reviewing the request, our staff will get in touch with you. To find out if you can get a refund for your product, you can read our refund policy.
WhatsApp Business Auto reply message for travel enquiry
Hello, thank you for contacting us regarding our vacation package. We’ll get in touch with you to discuss scheduling your next travel.
Message for vehicle service booking
Hello, client We are aware of your request to schedule service for <Vehicle name>. Your car will soon be picked up by our service expert.
Auto reply message for food order
Greetings, client. We have verified the details of your meal order. When our partner picks up the order for delivery, we’ll let you know.
Message for doctor consultation
Hello <client>, The time and date of your consultation with <doctor name> are set for <Date and Time>. When you arrive at the hospital, please provide our reception with your reservation number, <reservation ID>.
WhatsApp Business Auto reply message for admission enquiry
Hello there! We have noted that you are interested in being admitted. To reserve a time for your interview, kindly complete the form. Further details regarding our admissions policy are available at <Link>.
Auto reply message for service subscription
Greetings, we appreciate your interest in our <service name>. We are happy to have you as a member of our family. You can download the app to receive regular updates about our services and peruse some pertinent stuff on our blog <url>.
Auto reply message for transaction
Hello <name of client>, We apologize to notify you that the insufficient balance caused your most recent transaction to fail. You can give it another go with a different payment method.
WhatsApp Business Auto reply message for opt-In
Hello and thank you for getting in touch with us. We’ll reply to you right away. Additionally, you have the option to choose to get pertinent updates about new services, products, and deals.
WhatsApp Business Auto reply message for enrollment
Hello, we appreciate your enrollment with <organization name>. We are happy to have you as a member of our family. To get regular information about our services, download the app.
WhatsApp Business Auto reply message for feedback
Hello, thank you for your feedback. We’ll reply to you right away. For more helpful information, you can also turn to our FAQ page.
Message for abandoned conversation
Hello, since we haven’t heard from you in a while, we would like to end this chat. If your problem remains unresolved, don’t hesitate to contact us once more.
WhatsApp Business Auto reply message for technical issue
Hello , We’re having some technical difficulties right now, so communication is being delayed. Hold on, and we will respond to you right away.
Auto reply message for property enquiry
Greetings, we have noticed that you are interested in purchasing our . We will be in contact with you shortly to provide you further details.
WhatsApp Business Auto reply message for insurance claim
Business greeting messages are for providing gestures to the customer. WhatsApp business is capable of delivering such messages with ready to use templates, as well.
You can also compose a business greeting message to deliver via WhatsApp business.
You can have a business greeting message example for reference. One can use it as a template with little or no customization.
Whatsapp business greeting message example are given as below:
Greetings, <client> We are pleased to assist you with your insurance claim request, which we have received. However, in order to process the claim, we want additional information from you. Our insurance representative will contact you in a short while.
Use these templates as WhatsApp Business auto reply message samples for business, to accelerate your process more rapidly.
Above all are WhatsApp Business auto reply message samples. A WhatsApp auto reply message sample in generic, is as follows:
Thanks for reaching out [Your Business] WhatsApp business away message example is a standard reply. But it can be written in a more professional manner.
Configuring Chatbots on WhatsApp to Auto Reply
Business owners can respond to consumers promptly and uphold a high degree of confidence and dependability with their clientele by configuring automatic replies in WhatsApp Commerce. WhatsApp has also enabled automatic responses in its chatbot, which can be developed using the WhatsApp API application interface, to assist businesses in streamlining their conversations across all interfaces.
Allowing owners of WhatsApp chatbots to rapidly contribute audiovisual as well as text messages as replies is one advantage of turning on automatic replies. They can also use it to generate a list of alternatives for clients to select from and convert it into distinctive dialogue flows that are simple to automate.
You must work with a WhatsApp Business Service Provider (BSP), like WebMaxy, who provides an intuitive WhatsApp interface and tools for creating conversation flows in order to set up automatic replies in a chatbot.
One of the top WhatsApp BSPs in India, WebMaxy, has expertise creating, implementing, and modifying chatbots and interfaces for WhatsApp. Businesses can automate customer discussions and build personalized chatbots with the help of cutting-edge technology and knowledge, resulting in effective customer engagement. WebMaxy can assist businesses with automated responses as well as offer priceless advice on a variety of other topics, including data migration, analytics, list building, WhatsApp template messages, and much more. Thus, please get in touch with our staff!
Don’t miss out on the opportunity to enhance your customer service.
Learn how to set up WhatsApp auto replies now!
FAQs
What is a WhatsApp auto-reply?
WhatsApp auto-reply is a feature in WhatsApp Business that allows users to automatically send a preset response to incoming messages when they are unable to respond immediately.
How can I set up WhatsApp Business Auto Reply?
You can set up WhatsApp Business Auto Reply by following the below steps:
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Open the WhatsApp Business app.
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Tap More options. > Business tools > Away message.
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Turn on Send away message.
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Under Away message, tap the message to edit it, then tap OK.
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Tap Schedule to schedule your away message. ...
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Tap Recipients to determine who should receive your away message. ...
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Tap SAVE.
How to remove auto reply in whatsapp business?
To remove a quick reply in WhatsApp Business, you can:
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Go to the Business tools section
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Select Quick replies
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Find the quick reply you want to remove
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Tap on it
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Delete the quick reply
Why use a WhatsApp Business API?
Businesses can use WhatsApp Business API to:
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Improve customer engagement: Send messages to customers quickly and efficiently on a large scale.
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Streamline communication: Use WhatsApp Interactive Messages to reduce back-and-forth texting and make it easier for customers to communicate with businesses.
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Send bulk messages: Save time and money while contacting leads and building customer loyalty.
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Use chatbots: Save time and resources.
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Reach a wider audience: Leverage WhatsApp's more than 2 billion active users.
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Enhance branding: Build trust with customers and keep track of leads with minimal effort.
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Integrate with other systems: Streamline communication processes by integrating the messaging app with existing systems.
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Secure messaging: Use the highly encrypted platform for virtual counseling and follow-ups.
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Business verification: Display a verified business profile with the business name and a green check mark on the WhatsApp profile.
What are the Benefits of WhatsApp Auto Reply for Businesses?
Benefits of WhatsApp Auto Reply for Businesses are shown below.
Customer service: Auto-replies can provide instant responses to customer queries, acknowledge them, and set expectations for when they can expect a response.
Time: Auto-replies can save time by automatically responding to frequently asked questions or standard inquiries.
Consistency: Auto-replies can ensure that messaging remains consistent, clear, and professional, regardless of the volume of incoming messages.
Customer satisfaction: Timely responses can boost customer satisfaction.
Frees up staff time: Auto-replies can answer routine queries automatically, freeing up staff time to handle other requests.
Is there a limit to the number of auto reply message for whatsapp?
WhatsApp Business does not have a strict limit on the number of auto replies you can set. However, the maximum number of quick replies you can store is 50. Quick replies can include media messages like videos and images, and can be up to 25 characters long. Shortcuts cannot include spaces.
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