The Air Canada Sydney Office helps customers acquire more comfortable seating alternatives for their journey in addition to managing reservations and providing advice on seat upgrades. The office offers assistance to individuals who have baggage-related concerns, including delayed or misplaced luggage, and addresses inquiries regarding baggage regulations, such as dimensions, weight restrictions, and additional baggage charges.

Apart from managing reservations, the Sydney branch provides assistance with seat upgrades, enabling passengers to book more comfortable seating for their flight. The office offers assistance in resolving baggage-related matters, such as delayed or misplaced luggage, and responds to inquiries regarding baggage policies, including size, weight restrictions, and additional baggage fees.