FAQs Aeromexico
Can I cancel my Aeromexico flight if I miss the 24-hour cancellation window?
Yes, you can still cancel your flight, but your options may be limited to receiving a credit for future travel rather than a full refund. Cancellation fees may apply based on how close you are to the departure date and the type of ticket purchased.
Are Aeromexico cancellation fees different for different fare types?
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If my Aeromexico flight is canceled by the airline, do I get a refund or a credit?
If Aeromexico cancels your flight, you are entitled to a full refund to your original form of payment. This applies regardless of how far in advance the cancellation was made.
Does Aeromexico offer compensation for flights delayed by more than 2 hours?
Aeromexico does not typically offer monetary compensation for delays. However, for significant delays, especially those extending beyond a few hours, the airline may provide meal vouchers or other amenities.
Can I cancel my Aeromexico flight if I have a non-refundable ticket and still get a credit?
Yes, if you cancel a non-refundable ticket, you may be eligible for a travel credit that can be used toward a future flight, though cancellation fees might apply.
Is there a difference in cancellation policies for domestic versus international flights with Aeromexico?
Aeromexico's cancellation policies are largely consistent for both domestic and international flights, but international flights may involve different rules or additional fees based on local regulations.
What happens if I need to cancel a Aeromexico flight booked with a travel credit?
If you cancel a flight booked with a travel credit, the remaining value of the credit is usually preserved and can be applied toward a future booking, minus any cancellation fees.
Are there any specific conditions under which Aeromexico will waive cancellation fees?
Aeromexico may waive cancellation fees in cases of significant medical emergencies, bereavement, or other exceptional circumstances, but such requests are handled on a case-by-case basis. Call ☎ +1-888-701-6847 (OTA) OR + +1-888-701-6847 (OTA) 🔰 or ☎ +1-888-701-6847 the Aeromexico customer service for more details.
Can I change my Aeromexico flight instead of canceling, and what are the associated fees?
Yes, you can change your flight. Fees for changing a Aeromexico flight can range from $39 to $99 depending on how close to the departure date the change is made and the fare type.
If I cancel my Aeromexico flight, how long will it take to receive my refund?
For cancellations that qualify for a refund, processing times can vary. Generally, it takes about 7-10 business days for refunds to be processed, but it can be longer depending on payment methods and circumstances.
Do I need to cancel my Aeromexico flight directly, or can a third party handle it?
While you can have a third party, such as a travel agent, handle the cancellation, it's often recommended to do it directly through Aeromexico’s website or customer service to ensure that all details are handled correctly and promptly.
1. Can I change my Aeromexico flight without paying a fee if I am a Aeromexico Miles member?
Aeromexico Miles members might receive some benefits, but they typically still incur change fees. Membership status doesn't exempt from standard change fees, though higher-tier members might have access to exclusive offers or lower fees.
2. How does Aeromexico handle changes if my flight is within 24 hours of departure?
If changes are needed within 24 hours of departure, Aeromexico at +1 (888) 701-6847 may impose higher fees or stricter policies. It's best to act as soon as possible to avoid these higher costs and potential complications.
3. Are there any exceptions for flight change fees due to unforeseen circumstances like medical emergencies?
While Aeromexico standard policy applies, they may consider waiving or reducing fees in exceptional cases such as medical emergencies. Documentation and proof are usually required, so contacting customer service directly at +1 (888) 701-6847 is advised.
4. Can I change the name on a Aeromexico ticket if there’s been a mistake?
Name changes are not typically allowed. If a mistake is made, the usual course is to cancel the original ticket and rebook. Ensure all details are correct at the time of booking to avoid this issue.
5. How do I handle flight changes if my original flight was booked using a travel agency?
If a flight was booked through a travel agency, you need to contact the agency directly for changes. Aeromexico customer service will not be able to modify bookings made through third parties.
6. What is Aeromexico’s policy on changing flights for non-refundable tickets?
Even with Aeromexico non-refundable tickets, changes are possible but usually involve fees and fare differences. Aeromexico Non-refundable status generally means you won't receive a refund for cancellations but can still modify bookings with additional costs.
7. How far in advance must I make a flight change to avoid additional fees?
Aeromexico encourages making changes as early as possible. While there's no fixed cut-off, changes made well in advance tend to be cheaper compared to last-minute modifications, which may come with higher fees.
8. Can I change the destination of my Aeromexico flight after booking?
Changing the destination is considered a major change and involves canceling the original flight and booking a new one. This often results in a significant fee and fare difference, so it's advisable to carefully review destination changes before proceeding.
9. Are there any special considerations for changing flights if I booked through a Aeromexico promotion or deal?
Bookings made through promotions or special deals may have more restrictive change policies. Check the terms and conditions of the promotion or contact Aeromexico directly for details, as discounts and special fares may limit flexibility in making changes.
Is it possible to change the name on my Aeromexico Airlines ticket?
Yes, Aeromexico Airlines allows name changes on tickets. Whether you need to correct a typo or update your name due to legal reasons, Aeromexico provides options to make these adjustments. There is a $75 fee associated with this service.
How much does it cost to change a name on a Aeromexico ticket?
Changing a name on a Aeromexico flight ticket costs $75 as per the Aeromexico Airlines change name policy. This fee applies whether you are correcting a minor mistake or making a more significant change due to marriage or legal reasons.
How can I request a name change on my Aeromexico ticket?
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Can I make a name change at the airport?
Name changes are generally not handled at the airport. It is best to make these changes in advance either through Aeromexico’s website or by contacting customer service at +1 (888) 701-6847.
What documents do I need to provide for a name change?
For legal name changes, such as marriage or divorce, Aeromexico may require supporting documents like a marriage certificate or court order. Ensure you have these documents when making your request.
What should I do if I encounter issues with my Aeromexico name change request?
If you face any problems with your name change request, contact Aeromexico’s customer service at +1 (888) 701-6847. The representatives can assist you with any issues and ensure your request is processed correctly.
Can I change the name on a non-refundable Aeromexico ticket?
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How long does it take to process a name change with Aeromexico?
Name changes with Aeromexico typically process within 24 to 48 hours. For immediate assistance, call Aeromexico at +1 (888) 701-6847.
Can I change my name if I booked through a third-party site?
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Is there a deadline for requesting a name change on Aeromexico?
There’s no specific deadline, but it's best to request changes as soon as possible. For help, reach Aeromexico customer service at +1 (888) 701-6847.
Can I change the name on a Aeromexico award ticket?
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What if I misspell a name on my Aeromexico ticket?
If you misspell a name, request a correction immediately. The $75 fee applies. Reach Aeromexico customer service at +1 (888) 701-6847 for assistance.
Can I change the name on a Aeromexico ticket for someone else?
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What is Aeromexico’s cancellation policy?
Aeromexico’s cancellation policy allows cancellations with a fee, depending on the fare type. The $75 fee typically applies.
Can I cancel my Aeromexico flight for free within 24 hours?
Yes, Aeromexico allows free cancellations within 24 hours of booking. For assistance with this, contact Aeromexico customer service at +1 (888) 701-6847.
How do I cancel a Aeromexico flight online?
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What is Aeromexico’s policy on flight delays?
Aeromexico offers compensation for significant delays, including meal vouchers or accommodations. For details and to check your eligibility, contact Aeromexico at +1 (888) 701-6847.
Can I get a refund for a delayed Aeromexico flight?
Refunds for delayed Aeromexico flights depend on the delay’s length and circumstances. Contact Aeromexico at +1 (888) 701-6847 to inquire about your situation.
How long does a flight delay need to be for compensation?
Typically, Aeromexico offers compensation for delays over 3 hours. For accurate information and assistance, call Aeromexico Airlines customer service.
What should I do if my Aeromexico flight is canceled?
If your Aeromexico flight is canceled, you can request a refund or rebook. Contact Aeromexico at +1 (888) 701-6847 for assistance with your options.
Can I change my Aeromexico flight if it’s delayed?
Yes, you can usually change your flight if it’s delayed. Aeromexico may assist with this process. For help, reach out to customer service.
1. Can I hold a Aeromexico flight while I complete payment?
No, Aeromexico does not offer a hold option for flights; payment must be completed immediately to secure your booking.
2. Are there any benefits to calling Aeromexico for a booking rather than using the website?
Calling Aeromexico might provide access to exclusive deals or personalized assistance not always available online.
3. How quickly can I expect a confirmation email after booking?
Confirmation emails are usually sent within minutes of completing your booking, but occasionally may take up to an hour.
4. Can I make changes to my booking immediately after completing it?
Yes, changes can be made right after booking, though fees and fare differences may apply.
5. Is there a difference in booking fees if I use the app versus the website?
No, Aeromexico booking fees are generally the same whether you use the app or the website.
6. Can I use Aeromexico’s website for urgent last-minute bookings?
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7. Are there any specific browser requirements for fast booking on Aeromexico’s website?
Aeromexico’s website is compatible with most major browsers; using an updated version of Chrome or Firefox is recommended for the best experience.
8. Can I book multiple flights at once using Aeromexico’s fast booking system?
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9. Are there any special booking options for travelers with disabilities?
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10. What should I do if I don’t receive a booking confirmation?
If a confirmation is not received within an hour, contact Aeromexico’s customer service to verify your booking status.