As much as it is with most car dealerships, the customers have the ability to either make or break his car dealership business. Raj Vehicle is an authorized Mahindra dealer located in Mohali and we are striving to revolutionize the process of purchasing a car. Besides being a car selling company, Raj Vehicle has acquired a meaning of being a reputable, dedicated, and customer-oriented service provider. Let’s unravel what makes Raj Vehicle different and why customers trust us for their Mahindra requirements.
1. A Customer-Centric Philosophy:
Customer focus is a key business philosophy at Raj Vehicle, wherein the role of the buyer is acknowledged at the core of the firm’s strategic choices for services to deliver to the client. Understanding that our clients know that a car is not just an item they pay for a significant life milestone, our team embodies professionalism. From this viewpoint, our team is equipped with a strategy that seeks to deliver services that address specific customer needs, tastes and life statuses.
Personalized Service
A customer that enters our showroom is immediately confronted with the goal of having a personalized shopping experience. It could be a search for the suitable SUV by a family or a first-time car buyer or a professional who needs financing help; we make the effort to understand and address needs.
2. Huge Catalog of Mahindra Automobiles:
Initially, Raj Vehicle holds a dealership of Mahindra and has a complete portfolio of Mahindra cars ranging from Thar, Bolero, Scorpio, Alturas G4, XUV 300, XUV 500, XUV 700 and others. We present a wide range of models, and different specifications and prices corresponding to various customer types. Whether you are in the market for a family car, an off-road monster, or an economical city run about, Raj Vehicle is sure to have it.
New and Pre-Owned Options
In addition to getting a new Mahindra vehicle, we have a carefully picked list of used cars. This means that every used car for sale meets our stringent quality standard to pass through various quality checks on safety, quality, and performance. This unique aspect enables customers to make several options and different selections within a single store.
3. Open, Flexible and Easy Access to Credit:
Money is always a significant aspect in the purchase of the cars, and Raj Vehicle aims at providing the best solutions when it comes to financing the car. To cater to this need, we work with different banks and other related financial institutions so as to provide attractive and reasonable interest rates for our customers.
Personalized Financial Plans
Every customer is unique, and our finance team takes time and discusses with them to understand which loan suits them better. In financing, we demystify down payments, Equated Monthly Installments (EMIs) and loans. Through such a commitment, more trust is developed between the dealer and the customer and satisfaction is achieved since the customer is financially knowledgeable before leaving the dealership.
4. A Broad Spectrum of Services Not Linked Merely to Sales:
In fact, Raj Vehicle is not just another car dealership for Mahindra cars. There is always some consolation in knowing that we were able to go from start to finish on the entire process. Our products range from selling cars to other related services such as; maintenance services, insurance and lots of other products.
After Sale’s Service and Auto Repair
Raj Vehicle does not limit its connection with our customers to the point of purchase of vehicles. Customers can always count on us for prompt after-sales service – from basic servicing to breakdowns. Custom built with the best tools and available exclusively to trained Mahindra-certified technicians are susceptible to provide the correct care they require and deserve.
Car insurance and extension of manufacturer’s warranty
In order to provide our clients with a wide range of possibilities Raj Vehicle cooperates with the most popular insurance companies. Thus, we assist customers in selection of an insured plan to ensure them in their car use for any mishaps encountered. Besides, we have warranty options, which provide an opportunity to have extra protection apart from standard warranty to protect your investment.
Generally, accessories are placed to bring an individual touch in the entire fashioning process.
Our dealership also offers a line of accessories from Mahindra, so that customers can make modifications to the get up of their cars. Everything right from the wheels to roof racks are offered as robust accessories that supplement both utility and design giving every Mahindra owner the ability to express himself or herself on the road.
5. Having a Skilled and Knowledgeable Team in Sales:
Our highly rated customer satisfaction is another strength of Raj Vehicle especially in terms of the capability of the Sales team. They are not only a group of experts on our products, but also representatives of our customers. Almost each member of the team is aware of Mahindra’s products, features and technology readily equipped to explain the details of each of the models to customers.
Human Resource Development of Training
We undertake constant and efficient team training and time-to-time professional development to make our team aware of the latest additions of Mahindra products, technologies, and services. This commitment to staff expertise equates with a more informed and less problem-full car buying process for our customer.
A No-Pressure Sales Approach
Our sales people do understand that each visit from our customers does not have to be a hard sell to our showroom. Our goals are not just sales, but it means we want to foster relationships like a lifetime friend rather than simply selling cars. Our money-oriented approach and the willingness to listen to our customers’ needs and offer them detailed, no-nonsense advice enables customers to establish confidence in our services.
6. A team of customer service representatives has been named among the winning team for the 2008 international award for a global telecommunications company:
And to the issue of Customer satisfaction, it is not some sort of benchmark at Raj Vehicle; instead, it is analyzed, assessed, and enhanced. The efforts made have not gone unrewarded and it has pleased me to see Raj Vehicle being awarded and recognised for the excellent customer service management.
From the side of customers, we regularly employ the help of questionnaires, customer reviews, and discussions with the customers. All feedback’s good or bad are evaluated and accepted as chances to upgrade service delivery. We have also had a continuous upgrade policy, which has attributed to our good name of being among the best outlets of Mahindra.
Recognition and Other Corporate Awards
Not only have we won recognition for sales but also for the great concern which we have for customer satisfaction. These awards just remind us of our mission to ensure that every customer gets to enjoy a good, no-hassle experience in their car buying process.
7. www.ymca.net – St. Paul, MN –Social Responsibilities: A Firm Commitment on one hand deals with the responsibility of the organization towards the community and on the other hand it deals with the customer loyalty of the company:
Through this socially responsible concept, Raj Vehicle aims to support and help the community. We are a local company, and that makes it our responsibility to contribute to events, activities as well as programs that shape Mohali and the neighboring regions. Such a focus produces loyalty by creating closeness with this group through nurturing a bond with customers who remain loyal to us, most of whom have acquired our products from referrals by their family and friends.
Customer Incentives and Privileges
We ensure our customers are satisfied through loyalty, incentives, safe promotions and bonuses. These programs are usually used to reward customers with loyalty, and to encourage them to use an organization’s products or services time and again rather than just once.
Community Engagement
We and our team engage actively in various charity drives and functions and local festive activities giving a testimony to the commitment to customers and the city. Out of this emphasis on community, the company is able to replicate the feeling of family in the customers they serve.
8. trust and reliability = a legacy:
In the ever growing highly competitive business environment that is currently experienced in most regions globally one key success factor that can be seen to define Raj Vehicle is that of trust and reliability. We are now a family choice, a business choice, an individual car buyer’s choice, and most of our customers continue to come back to buy their next Mahindra or refer others to do the same.
Creating Long-Term Bonds
Our aim is not to sell some product and earn money quickly; it is to become the only supplier that our customer needs to purchase from. Our team starts from the time you make your purchase, trade-ins, upgrades, and even any other added services that you may require for your vehicles. This is an assurance that has brought a faithful clientele base which conveys our implication of trust and reliability.
Transparency and Integrity
Integrity and openness form the basis of the service delivery model. All our customers should be able to have adequate information to enable them make a right decision on their choice without any form of pressure or dilemma of being ripped off through other additional charges or complications of the process.
Conclusion:
Similarly our vision here at Raj Vehicle is not limited to selling vehicles of the Mahindra brand only. Our mission is to offer full scale customer care making each communication warm, personal, and most of all, effective. Raj Vehicle offers one of the broadest ranges of new and pre-owned Mahindra vehicles, besides a range of after-sales solutions, backed up by its professional and peerless staff that makes this company a benchmark in satisfying customer requirements among those who are into purchasing Mahindra automobiles in Mohali and the surrounding region.
But for anyone that is searching for the dealership that they would want to give their trust, money and buy a car from then Raj Vehicle should be the first choice. Come in to know why we are one of the best Mahindra dealers in the area – at this place, it is not just a slogan, but our policy.