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2024-04-09 11:40:26 -

Cristina Fonseca, Head of AI, Zendesk - AITech Interview

What challenges have you faced in implementing AI at Zendesk and how have you overcome them? I believe that across the industry, businesses have made AI hard to make, understand and use. Up until OpenAI released ChatGPT it was accepted that AI was a highly technical field that required long implementation processes and specialised skills to maintain. But AI should be easy to understand, train...

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