Managed Application Services: Helping Businesses Focus on Core Competencies
Managed Application Services provide organizations with cost-effective ways to outsource various non-core application operations like maintenance, support and enhancements. By leveraging experts that specialize in these services, businesses can focus their resources on strategic goals more aligned with their core competencies.
What are Managed Application Services?
Managed Application Services involve a third-party provider managing select application functions on behalf of a client organization. This allows the client to free up internal resources while still ensuring business applications run smoothly. Providers typically take on responsibilities like application hosting, monitoring, backup/recovery, help desk support, patching/upgrades and more. Clients pay an ongoing subscription rate for these outsourced services rather than having to maintain expensive in-house teams.
Benefits of Utilizing Managed Application Services
Reduced Costs
Rather than supporting a full staff of application administrators and engineers, clients of Managed Application Services centralize these functions with a single provider. This subscription model eliminates the need for large upfront investments in infrastructure, software licensing and personnel. Ongoing expenses become more predictable since they are based on a fixed monthly or annual fee structure.
Access to Expertise
Providers specialize in supporting specific applications and platforms, so they have deeper skills and more resources than any individual client. Their engineers work exclusively on maintaining and optimizing the applications, so clients benefit from their extensive experience handling issues. This expertise helps applications run more smoothly with fewer disruptions.
Scalability
Managed providers are equipped to dynamically scale their environments and staffing up or down depending on client needs. They offer an elastic solution that grows alongside the business without requiring lead time to hire new employees. This scalability helps support growth initiatives without risking service quality as load increases.
Focus on Core Strategy
By outsourcing non-critical application functions, organizations can redeploy IT staff to more strategic projects central to their missions. Employees spend less time firefighting issues and more innovating in areas providing competitive advantages. Leadership can concentrate on revenue-generating priorities rather than operational duties.
Compliance Assistance
Managed providers help clients stay compliant with industry regulations and internal policies. They ensure applications and data are handled according to security protocols, accessibility standards, privacy requirements and more. Their framework addresses a broad scope of compliance that individual clients may overlook.
Improved Security and Reliability
Providers implement rigorous security protocols learned from extensive experience. Their infrastructure builds redundancies through technologies like virtualization, distributed architectures, advanced monitoring and disaster recovery plans. This results in robust platforms far exceeding what many organizations could achieve on their own. Applications see less downtime and experience fewer security threats.
Increased Visibility and Controls
Managed Application Services give leadership clear visibility into performance metrics, usage analytics and other key indicators. Clients receive customized dashboards and reporting to track service levels, changes, incidents and other activities. Tight integration also enables two-way collaboration where approved clients can still influence operations.
Optimized Processes & Innovation
By accumulating best practices across many customers, providers continuously refine their methods. They then apply upgrades and new technologies for all clients to benefit. Organizations using Managed Application Services gain optimizations they may not achieve alone for years, if ever. The solutions stay optimized and efficient without constant internal effort.
Keys to Choosing the Right Partner
When selecting a managed provider, expertise, experience, security capabilities and transparency should weigh heavily. Look for a history of delivering high availability, strong compliance controls and ongoing innovations. Request client references to validate satisfaction and service quality. Thoroughly evaluate SLAs, change management practices and communication policies as well. Opt for a collaborative relationship committed to transparency and continuous improvements.
Managed Application Services fill a critical need for organizations seeking agility, economies of scale and opportunities to focus on strategic concerns. By outsourcing daily operations to specialist providers, companies inject efficient processes, bolster security, gain scalability and benefit from ongoing optimizations. Choosing the right partner enables gaining world-class support for applications while freeing internal resources for advancing core business objectives. Overall, these services comprise a tremendous value for aligning technology services with long-term goals.
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