Unified Communication as a Service Market Size, Industry Trends and Forecast to 2029
According to Unified Communication as a Service report, the global market is anticipated to witness a moderately higher growth rate during the forecast period. With the appropriate use of excellent practice models and brilliant method of research, an exceptional market report is generated which aids businesses to unearth the greatest opportunities to prosper in the market. This market report studies mounting opportunities in the market and associated influencing factors which are valuable for the businesses. Businesses can confidently rely on the information mentioned in Unified Communication as a Service report as it is derived only from the valuable and genuine resources.
Data Bridge Market Research analyses that the unified communication as a service market was valued at USD 46.89 billion in 2021 and is expected to reach the value of USD 216.17 billion by 2029, at a CAGR of 21.05% during the forecast period of 2022-2029. In addition to the market insights such as market value, growth rate, market segments, geographical coverage, market players, and market scenario, the market report curated by the Data Bridge Market Research team includes in-depth expert analysis, import/export analysis, pricing analysis, production consumption analysis, and pestle analysis.
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Market Overview:
Unified communication-as-a-service (UCaaS) is a delivery model. Various applications, collaboration, and communication services are generally outsourced to a third-party provider and then delivered over a network in this model. These include enterprise messaging, telephony presence technology, and video conferencing. Many businesses widely use it to improve business processes by streamlining communication. It adds scalability and flexibility to core business tasks.
COVID-19 Impact on Unified Communication as a Service Market
The COVID-19 pandemic has affected every industry, and as a result of social distancing norms, organisations are shifting toward digitalization to ensure the safety of their employees. Restrictions put in place to stop the virus's spread have forced organisations to reconsider the future of work and what it might look like for employees. Many companies that did not have work-from-home policies scrambled to implement them in the aftermath of COVID-19, which many experts predict will continue into the post-COVID-19 period. Due to the current remote working mandates, the adoption of integrated UCaaS platforms has increased in the pandemic. Thus, demand for UCaaS is expected to rise by 10.3% to 12.8% year on year between 2019 and 2021. Due to the COVID-19, video conferencing, and web conferencing, many employees have begun working from home.
Recent Development
l In July 2022 to expand its mobile network business into an enterprise, Ericsson acquired Vonage Holdings Corp., a provider of Unified Communications-as-a-Service (UCaaS) and Contact Center as a Service (CCaaS). Ericsson will be able to offer a full suite of communications solutions, including Communications Platform as a Service (CPaaS), CCaaS, and UCaaS, as a result of the acquisition.
l In March 2022 Sangoma Technologies Corporation, a provider of cloud-based UcaaS solutions, acquired NetFortris Corporation, a provider of UCaaS and cloud-based MSP solutions. Sangoma expects the acquisition to help it expand its cloud-based services by integrating new MSP capabilities.
l In March 2022, Microsoft announced plans to launch Microsoft Teams Connect shared channels with the integration of Microsoft 365 Business, Enterprise, and Education subscriptions. In Microsoft Teams Connect, the company added new channels to the existing standard and private channels. Users can use a shared channel to invite others to a specific channel without adding them to a team.
Some of the major players operating in the unified communication as a service market are:
l Amazon Web Services, Inc. (U.S.)
l Cisco Systems Inc., (U.S.)
l NTT DATA Corporation (Japan)
l DXC Technology Company (U.S.)
l VMware, Inc. (U.S.)
l RACKSPACE TECHNOLOGY (U.S.)
l Informatica (U.S.)
l IBM Corporation (U.S.)
l Microsoft (U.S.)
l Siemens (Germany)
l ANSYS, Inc. (U.S.)
l SAP SE (Germany)
l Robert Bosch GmbH (Germany)
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