QuickBooks is an essential tool for many businesses, providing a streamlined process for managing finances, payroll, and other important accounting tasks. One of the components used by QuickBooks is the Web Connector, which allows the software to communicate with third-party web-based applications. However, users may occasionally encounter errors, such as QuickBooks Error QBWC1085, which is related to issues with the Web Connector.

In this blog, we will explain what QuickBooks Error QBWC1085 is, what causes it, and how to troubleshoot and resolve the issue. Additionally, we will provide tips to prevent this error from occurring in the future.

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What is QuickBooks Error QBWC1085?

QuickBooks Error QBWC1085 typically occurs when there is a problem with the Web Connector log file, which may have been corrupted. The error message usually reads:

• “QBWC1085: There was a problem with the log file. QuickBooks Web Connector will continue without the log file.”
• “Exception TypeError: Unknown name.”
• "QuickBooks Web Connector has encountered a problem and needs to close."

This error affects the Web Connector’s ability to connect QuickBooks to third-party applications, such as CRM systems or e-commerce platforms. While this error does not usually affect your core QuickBooks operations, it can be disruptive if you rely on Web Connector-based integrations.

Causes of QuickBooks Error QBWC1085

QuickBooks Error QBWC1085 can be triggered by several factors. Here are the most common causes:

1. Corrupt Web Connector Log File

The error commonly occurs when the Web Connector log file is damaged or corrupt. This prevents QuickBooks from connecting to web services, leading to the QBWC1085 error.

2. Web Connector Application Issue

The Web Connector itself may have issues due to a corrupted installation or incorrect configuration, which can cause the error.

3. Third-Party Application Conflicts

Third-party web-based applications connected to QuickBooks via the Web Connector may sometimes cause conflicts, leading to the QBWC1085 error.

4. Outdated Web Connector

If your Web Connector software is outdated or incompatible with the version of QuickBooks you are using, this can also trigger the error.

5. Damaged QuickBooks Installation

A damaged or incomplete installation of QuickBooks may affect the Web Connector's performance and lead to the error.

How to Fix QuickBooks Error QBWC1085

Now that we understand the causes of QuickBooks Error QBWC1085, let’s look at the solutions to resolve the issue. Below are the steps to troubleshoot and fix the error.

Solution 1: Rename the Web Connector Log File

The easiest way to resolve QuickBooks Error QBWC1085 is by renaming the Web Connector log file. Here’s how you can do it:

1. Close QuickBooks Desktop and the Web Connector.
2. Navigate to the following directory:
   • C:\ProgramData\Intuit\QBWebConnector\log
3. Locate the QWCLOG.TXT file.
4. Right-click on the file and select Rename.
5. Change the name of the file to QWCLOGOLD.TXT.
6. Close the window and restart your computer.
7. Open QuickBooks and the Web Connector to check if the error is resolved.

Renaming the log file forces the Web Connector to create a new log file, which can resolve issues with corrupted logs.

Solution 2: Disable the Web Connector

If you do not use any third-party web-based applications with QuickBooks, you can disable the Web Connector to stop the QBWC1085 error from appearing:

1. Press Ctrl + Shift + Esc to open the Task Manager.
2. Click on the Startup tab.
3. Look for QuickBooks Web Connector in the list of startup programs.
4. Right-click on QuickBooks Web Connector and select Disable.
5. Restart your computer.

This will prevent the Web Connector from launching at startup, thus stopping the QBWC1085 error.

Solution 3: Remove Web Connector from Startup

Another method to resolve QuickBooks Error QBWC1085 is by removing the Web Connector from startup using the Windows Registry:

1. Press Windows + R to open the Run dialog.
2. Type regedit and press Enter.
3. Navigate to the following path:
   • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
4. Look for QBWebConnector.exe in the right panel.
5. Right-click on QBWebConnector.exe and select Delete.
6. Close the Registry Editor and restart your computer.

This will remove the Web Connector from startup without affecting your QuickBooks operations.

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Solution 4: Reinstall QuickBooks Web Connector

If the previous solutions do not work, you may need to reinstall the QuickBooks Web Connector to resolve the error. Follow these steps:

1. Close QuickBooks and the Web Connector.
2. Open the Control Panel and go to Programs and Features.
3. Find QuickBooks Web Connector in the list of installed programs.
4. Select it and click Uninstall.
5. Once uninstalled, visit the official QuickBooks website and download the latest version of the QuickBooks Web Connector.
6. Install the Web Connector and restart your computer.
7. Open QuickBooks and check if the error is resolved.

Reinstalling the Web Connector can help fix any issues caused by a corrupted or incomplete installation.

Solution 5: Repair QuickBooks Installation

If the error persists, it may be due to a damaged QuickBooks installation. Repairing QuickBooks can resolve any underlying issues:

1. Open the Control Panel and navigate to Programs and Features.
2. Find QuickBooks Desktop in the list of installed programs.
3. Click on it and select Uninstall/Change.
4. In the QuickBooks installation window, choose the Repair option.
5. Follow the on-screen instructions to repair the installation.
6. Once the repair is complete, restart your computer and check if the error is resolved.

Solution 6: Check for Third-Party Conflicts

If you are using third-party applications that rely on the Web Connector, the issue may be caused by a conflict with these applications. Contact the support teams of those applications to ensure they are configured correctly and compatible with your QuickBooks version. Reinstall or update the third-party apps if necessary.

Preventing QuickBooks Error QBWC1085

Preventing QuickBooks Error QBWC1085 is easier than constantly troubleshooting it. Here are a few preventive measures you can take:

1. Regularly Update QuickBooks and Web Connector

Keep your QuickBooks Desktop and Web Connector up to date. Regular updates help prevent compatibility issues and bugs that can cause errors like QBWC1085.

2. Backup QuickBooks Data

Before making any major changes or updates, make sure to back up your QuickBooks data files. This ensures that you can restore your information in case of any errors or issues.

3. Monitor Third-Party Integrations

Ensure that any third-party applications you use with QuickBooks via the Web Connector are properly configured and regularly updated to avoid conflicts.

4. Use Web Connector Only If Necessary

If you do not need to use third-party web-based applications, consider disabling or uninstalling the Web Connector to prevent errors related to it from occurring.

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Conclusion

If you have followed all the steps above and are still experiencing QuickBooks Error QBWC1085, it may be time to seek professional assistance. More complex issues, such as problems with the system registry or severe corruption of files, may require expert intervention.

Contact our QuickBooks experts at +1-888-538-1314 for fast and reliable support. Our team is ready to help you resolve QuickBooks Error QBWC1085 and any other issues that may arise, ensuring that your QuickBooks operations continue smoothly.