To receive OTP (one-time password) via SMS is standard practice. As per security or safety standards, SMS is no longer protected. Technology provides an edge in this. Businesses prefer to use encrypted OTPs on WhatsApp. This acts as a security feature with enhanced Customer trust and confidence in the brand. This gives a positive customer experience.  

In this article, we will discuss how to get OTP on WhatsApp.   

WhatsApp offers superior communication and effective customer interactions with its vital features. Brands can start user identity verification using OTPs at various stages for login procedures like account registration, account recovery, and integrity validation. This solution gives extra security to customers with convenience. This improves the bond between business and customers with more trust and reliability. WhatsApp Marketing has many such features involved. 

How to Send OTP on WhatsApp  

You can plan to send OTP on WhatsApp. You can send it via your dedicated business number. You can send WhatsApp OTP from a shared number of multiple businesses. The most suitable option between these two, you can select.  

Let us know how to follow both options step-by-step here.  

1. Sending OTP on WhatsApp with a Dedicated Number  

To send OTP messages on WhatsApp using your dedicated business number, it is vital to note that you need to apply first for the WhatsApp API and get approval on your number.  

Once your number is approved, carry on further!  You can send OTP messages from your dedicated number, supporting two-way communication. This is the right way to ensure security and convenience for your customers. This improves customer relationship and trust with your brand.  

However, there are a few prerequisites to keep in mind.  

WhatsApp Phone Number: If you do not have a WhatsApp account, you can use your phone number to set up your WhatsApp Business Account. 

(For an already registered WhatsApp number, also continue with bellow steps.) 

Business Display Name: Your Display Name should be easily recognizable and related to your business. To know more about selecting a great Display Name, check out WhatsApp Business guidelines. 

Facebook Business Manager ID: To verify your account, upload your business documents to your Facebook Business Manager. Once you have your account set up, follow these simple steps to get verified. 

Once your account is approved, you need to follow the same steps mentioned above on how to get OTP on WhatsApp using a shared number.  

You can send OTPs on WhatsApp with this number.  

2. Sending OTP on WhatsApp using a Shared Number:  

This is an easy task. You need to sign up with a WhatsApp BSP like WebMaxy WhatsApp Commerce that offers this feature. With WebMaxy, you can send OTPs using shared numbers without any issues.  

Here’s how to do it:  

Initially, sign up for an account by clicking the link provided. 

Next, log in to the account and go to Broadcasts > Template Messages > New Template Messages. 

Once the template is approved, browse to the API Docs section to find the /sendTemplateMessage API. 

In the /sendTemplateMessage API, input the phone number you want to send the OTP message. You need to add the country code and remove special characters. 

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Benefits of Sending OTP on WhatsApp  

Stronger Security: WhatsApp OTP offers an extra layer of security with encrypted OTPs that are harder for hackers and fraudsters to intercept and misuse than regular SMS OTPs. 

Interactive Features: With WhatsApp OTP, customers can easily communicate and raise questions if they face any issues during the authentication process, making the experience more dynamic and convenient. 

Convenience: Customers will receive and verify OTPs in the same app, which they use for communication. Multiple apps are not required for the same. 

Increased Trust: Due to increased security and safety, customers can rely on your brand. This creates a relationship between businesses and customers. 

Higher Delivery Rates: Due to the secured single network of WhatsApp, there is no delivery hassle or any network coverage issue for receiving OTP. It is possible with Wi-Fi data or mobile network provider coverage. In the case of SMS, in remote locations, multiple carriers are involved, which may cause delays or not receiving the message, sometimes. 

Cost-Effective: Sending an OTP on WhatsApp is a cost-effective solution as compared to SMS. You can send OTPs to many customers on WhatsApp. 

Comparison between WhatsApp OTP Vs SMS OTP:  

OTP on WhatsApp – Use Case Examples 

1. User Registration  

Receiving and verifying OTP within WhatsApp is a comfort for users. They would love to have it. It becomes easy for them to complete the process without any other app involvement, in a straightway. This will improve the completion rate of users, with improved user experience. Encryption provides extra layers of security.  

2. Password Reset  

In the case of ‘forgot password”, it is a tedious and time-consuming task for the users.  But with the use of WhatsApp, you can send the OTP, and upon receiving and using the OTP on WhatsApp, they can get access to the platform- they are trying for.  

3. Account Recovery  

Users seeking to recover their accounts can use WhatsApp’s OTP facility. In this case, WhatsApp sends an OTP to the user’s registered number, upon verifying and entering the same, the user can gain access to his account. This prevents unauthorized user access to the account and private data protection.  

4. Transaction Verification   

WhatsApp OTP is useful in Transaction verification. As a user is doing financial transactions online, he will get an OTP on WhatsApp of his registered number. He can receive and enter the OTP to confirm the ongoing transaction. This will be secure and beneficial from the safety point of view to both customers and the financial institution.    

The use of WhatsApp OTP authentication and verification offers multiple benefits for businesses and users. WhatsApp is a reliable, cost-effective, and convenient option for businesses. They can enhance their authentication process.  

5. Appointment Confirmation  

Some services like Doctor’s appointments and Spa appointments can be confirmed with WhatsApp OTP. Customers can reconfirm their appointments by scheduling their routine for the day. It is more convenient for customers and service providers also to ensure their availability and appointments to everyone are to time.  

6. Subscription Confirmation  

WhatsApp OTP is useful for subscriber’s consent for any newsletter, email, or website. A subscriber receives OTP on his WhatsApp to give his consent for further services or continuing them. This saves unnecessary time for all unwanted content in the subscriber’s inbox. He can retain his interests with consent via OTP authentication.  

7. Delivery Confirmation  

This is a very popular use case. The customer gets OTP on WhatsApp for the delivery confirmation and for delivery confirmation status, i.e. tracking of the same. This is useful for the service provider company to ensure the right delivery is going to the right customer. The customer can rest assured that he is getting his delivery as per the order at the given destination.  

8. Access Control  

WhatsApp OTP is helpful in access control. Authenticated people can access the allowed area or premises upon receiving and authenticating the WhatsApp code sent to them. The rest of the people or outsiders, need to get and show the WhatsApp code (OTP) for permissible access.  

9. Event Ticketing  

This is the most secure use case for avoiding fake tickets. People receiving WhatsApp codes/tickets will only be allowed for the scheduled event. Event organizers send these tickets on WhatsApp with an OTP authentication process for ticket buyers only.  

10. Identity Verification for Customer Support  

Customers seeking help or information from any company’s customer care or support will get the information upon successful OTP authentication on their registered WhatsApp number. This will make sure for the company about the customer identity and information security.  

11. Employee Onboarding  

When people are newly joining a job, companies may send them a WhatsApp OTP. This code verifies that they are the right person before they get to use the company’s computers or systems. It helps to keep the company’s information safe.   

12. Document Access  

Companies can give limited access to their important documents to some outsider people or companies for official purposes. This is done with WhatsApp OTP code. People who have received and verified the OTP code can only access those documents. This also protects companies’ private information.  

13. Account Deactivation  

If someone does not want to operate his account, web service, or any other online account, he can close the same with the use of a WhatsApp OTP code. No other person can do this activity. This ensures safety and security in operations.   

Summing Up  

By deploying WhatsApp OTP into their workflows, businesses can offer a smooth and secure experience for their users, helping to build trust and long-term loyalty. WhatsApp OTP authentication is a reliable, cost-effective, and safe solution for various businesses and users. The process is user-friendly and simple.   

To know how to send OTP on WhatsApp and for its implementation, you can contact WebMaxy. We are happy to serve you for your utmost benefit.   

You can also mail to us on: info@webmaxy.co. 

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Frequently Asked Questions 

1. What is a WhatsApp OTP?     

A WhatsApp OTP is a distinct, temporary code sent via the WhatsApp platform that is often used for authenticating or verifying a user’s identity for a secure transaction or login process. 

2. How to send OTP via WhatsApp?  

To get an OTP code, a user typically needs to enter their phone number or email address into WhatsApp. The WhatsApp will then generate a code and send it to the user's device.   

3. Is it safe to send OTPs via WhatsApp?  

Yes, sending OTPs through WhatsApp is safe because the WhatsApp platform uses end-to-end encryption, ensuring that the messages are readable by the sender and the recipient only.  

4. How does WhatsApp OTP help in user verification?  

WhatsApp OTPs offer an additional security layer by ensuring that the person making a certain request or transaction has a registered phone.  WhatsApp OTP verification helps prevent unauthorized access.  

5. What happens if the recipient doesn’t receive the OTP?  

If an OTP fails to arrive at the recipient's number, typically they have the option to request another code. It’s also advisable to confirm internet connectivity and ensure that the recipient’s WhatsApp is active and running.