The Lufthansa Airlines Boston Office provides excellent customer service, helping customers with a range of travel-related needs, including making reservations, changing itineraries, and addressing any issues that may arise. The office's goal is to make sure that every client has a seamless travel experience by offering individualized assistance for both business and pleasure travelers.

Among the essential services provided, the Boston office helps passengers with baggage inquiries, ensuring that any issues related to lost, delayed, or damaged luggage are addressed efficiently. The office also offers advice on Lufthansa's frequent flyer program, Miles & More, guiding travelers on how to earn and redeem points for future flights, seat upgrades, and additional benefits.