You may be using an outdated version of the Orbi firmware. The device's outdated version is connected, however the internet is moving slowly. In order to update the gadget, go into the control panel and confirm that it is fully connected to the WiFi or Ethernet. Find the browser and enter 192.168.1.1 into the PC's search bar. This is the path to the Netgear Orbi login page because it is an Orbi IP address. You can access your Orbi account now. Lastly, look for the firmware update option, install it on your computer, and then update the software.