Sure enough, missing a flight can be pretty intimidating, but at least knowing what to do in this situation should certainly ease the pressure. Here is a full guide on what to do once you find yourself in such a situation, this time with Hawaiian Airlines.
1. Be as calm and self-analyzing as possible.
First of all, you calm yourself down. You introspect as to what happened—was it traffic or long lines at security, or did it just happen? Awareness of this might be helpful in presenting the problem to the staff in finding other alternatives.
2. Discuss Hawaiian Airlines policies
The rule of Hawaiian Airlines regarding missed flights is very straightforward and well known as the "flat tire rule."
It is primarily an unwritten principle that would ensure passengers who arrived late due to some unforeseen reasons, such as having a flat tire or being caught in traffic, a seat on the next available flight without paying extra but under limited circumstances
. However, in case you miss your flight for other reasons, penalties may apply, usually between $30 and $200, depending on the type of fare you have and how late you are.
3. Contact Hawaiian Airlines Now
In-Person: Visit the customer service desk of Hawaiian Airlines, located in the airport, and nicely and clearly explain the situation to them.
For further assistance, if you can't reach the counter in time, you can call Hawaiian Airlines' reservationist for help. To expedite your service, have your booking reference ready.
4. Rebooking Options Consider
Hawaiian Airlines usually has a few choices to rebook:
Same day standby: In case you missed the flight, but would still like to travel that day, ask if it is possible to standby for later flights. You can get a later flight with no attendant fee.
Rebooking Fee: If stand-by isn't available or if you want to make a confirmed seat reservation, you may be charged a rebooking fee according to your ticket status.
5. Know Your Rights
Be aware of your rights as an airline passenger. US Department of Transportation regulations require that you be provided with certain services if you miss a scheduled flight due to conditions beyond your control, such as severe weather.
These policies, however, differ if you miss a flight for personal reasons, such as you being late, for example.
6. Travel Insurance End
If you're going to visit several places, and you are afraid of missing a flight at some point, you can buy an insurance policy that also covers missed connections and cancellations, which will be of great help if something goes wrong.
7 Prepare yourself for future flights.
Especially not to miss another flight:
Arrive Early: Targets to reach the airport at least 2-3 hours ahead of scheduled time and this will be more so for international flights.
Be Informed: Monitor your app or the Hawaiian Airlines website for a gate change or delay travels that may affect your schedules.
Set reminders: using the phone alarm or calendar reminders for travel such as when to leave for the airport.
Final Words
It's pretty frustrating to miss a flight, but knowing how to react can ease some of the stress. So to better cope with such situations, being calm with options and proactive with future travel plans do get you through them more effectively by Hawaiian Airlines.
Do note that effective communication is the key, and prompt reaching out often leads to better solutions. Have a great journey!