QuickBooks is a powerful accounting software, renowned for its robust features, which simplify complex accounting tasks. However, like any software, it is not immune to occasional errors that can interrupt your workflow. One such error that users commonly encounter is QuickBooks Error PS060, which relates to issues with the payroll service.

In this detailed guide, we will walk you through the causes, symptoms, and, most importantly, the troubleshooting steps to resolve QuickBooks Error PS060 with ease.

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What is QuickBooks Error PS060?

QuickBooks Error PS060 typically occurs when users are attempting to update payroll services, process payroll, or while accessing payroll data. This error often comes with the message, “Problem with payroll service” or “Error PS060: Your payroll subscription has expired.”

In many cases, this issue arises due to a billing problem with the payroll service, but there are other potential causes that need to be addressed. Resolving this error is critical to ensure that payroll functions in QuickBooks work smoothly.

Causes of QuickBooks Error PS060

Understanding the root cause of Error PS060 will help you address it more effectively. Here are some common reasons why this error occurs:

  1. Expired Payroll Subscription: One of the most common causes is an expired payroll subscription. If the payroll service subscription is not renewed, users will encounter this error.

  2. Incorrect Billing Information: If the billing information linked to your payroll account is incorrect or outdated, it can lead to issues with payroll processing.

  3. Server-Related Issues: Sometimes, QuickBooks servers or Intuit’s payroll servers face technical issues or downtime, which may prevent the payroll service from functioning properly.

  4. Outdated QuickBooks Software: Running an outdated version of QuickBooks can also trigger Error PS060, as payroll services often require up-to-date software for compatibility and security.

  5. Corrupted Data: Occasionally, corrupted or damaged payroll data can cause problems during payroll processing.

Symptoms of QuickBooks Error PS060

Identifying the error early can save you time and prevent further issues. Here are some common symptoms of QuickBooks Error PS060:

  • You are unable to update payroll services.
  • An error message with the code “PS060” appears on the screen while using the payroll feature.
  • Your payroll data fails to process.
  • The software becomes slow or unresponsive when using payroll-related functions.
  • Payroll subscription information is not updating properly.

How to Fix QuickBooks Error PS060?

Now that we’ve outlined the causes and symptoms, let’s move on to resolving QuickBooks Error PS060. You can follow these simple methods to fix the issue and get back to processing payroll smoothly.

Method 1: Verify and Renew Your Payroll Subscription

The first thing to check is whether your payroll subscription is active. If it has expired, renewing it will resolve the error.

  1. Open QuickBooks and log in as an administrator.
  2. Navigate to Employees from the top menu.
  3. Select My Payroll Service and then choose Account/Billing Information.
  4. Log in using your Intuit credentials.
  5. Check the status of your payroll subscription.
  6. If it has expired, follow the prompts to renew your subscription.

Once you have renewed the subscription, try processing the payroll again to see if the error is resolved.

Check out more: QuickBooks Error OL-233: Causes and Effective Troubleshooting Methods

Method 2: Update Your Billing Information

Incorrect billing details can cause issues with your payroll service. To ensure everything is in order, follow these steps:

  1. Open QuickBooks and go to the Employees tab.
  2. Click on My Payroll Service and select Account/Billing Information.
  3. You will be redirected to your Intuit account page.
  4. Check and update your billing information, including the credit card details.
  5. Save the changes and log out.

After updating your billing information, restart QuickBooks and attempt to process payroll again.

Method 3: Update QuickBooks Software

Running an outdated version of QuickBooks can lead to various errors, including Error PS060. Ensure that your software is updated to the latest version by following these steps:

  1. Open QuickBooks and go to the Help menu.
  2. Click on Update QuickBooks Desktop.
  3. In the Update QuickBooks window, click on the Update Now tab.
  4. Select Get Updates to start the update process.
  5. Once the update is complete, restart QuickBooks.

After updating the software, try accessing payroll services to see if the error has been resolved.

Method 4: Check Intuit's Server Status

Sometimes, the issue may not be with your software but with Intuit’s servers. Check the status of Intuit's payroll services by visiting their official website or searching for QuickBooks server status online.

If the servers are down, wait for the issue to be resolved on Intuit’s end. You can try processing payroll after some time or contact QuickBooks support to confirm the server status.

Method 5: Run a Repair Tool

If none of the above solutions work, there could be an issue with your QuickBooks installation. Running the QuickBooks Repair Tool can help fix any damaged files causing the problem.

  1. Open Control Panel on your computer.
  2. Navigate to Programs and Features.
  3. Select QuickBooks from the list of installed programs and click Uninstall/Change.
  4. Choose Repair and follow the prompts to run the repair process.
  5. Once the repair is complete, restart your computer and open QuickBooks.

Check if the error is resolved by attempting to update payroll services.

Method 6: Reach Out to QuickBooks Support

If the issue persists after trying all the above methods, it may require advanced troubleshooting that only a professional can handle. Contacting QuickBooks Support is the next best step.

You can reach out to the support team for personalized assistance by following these steps:

  1. Go to the Help menu within QuickBooks.
  2. Select Contact Us and describe the issue you’re facing.
  3. Follow the prompts to connect with a support representative.

Alternatively, you can call QB Data Service at +1-888-538-1314 for expert support. Our team of professionals is ready to assist you in resolving QuickBooks Error PS060 and ensuring that your payroll services are up and running again.

Read more: QuickBooks Error 6098: Understanding, Causes, and Troubleshooting

Conclusion

QuickBooks Error PS060 can be frustrating, especially when you need to process payroll urgently. However, by understanding the causes and following the methods outlined above, you can resolve this issue with ease.

Whether it’s renewing your payroll subscription, updating your billing information, or ensuring QuickBooks is up to date, the solutions provided in this guide should help you get back on track.

If you're still facing difficulties, remember that the QB Data Service team is here to help. Call us at +1-888-538-1314, and we’ll provide expert assistance to ensure your QuickBooks payroll services are functioning smoothly