I'm sorry to hear that you have had a negative experience with Cash App's customer support. While Cash App has received praise for its ease of use and innovative features, there have been some complaints about the quality of its customer service.

It's important to keep in mind that customer support teams can sometimes become overwhelmed, especially during periods of high demand or when there are technical issues that affect a large number of users. However, even in these situations, companies need to prioritize customer satisfaction and communicate clearly with their users.

If you're having trouble getting the assistance you need from Cash App's customer support team, there are a few steps you can take:

1. Keep trying: While it can be frustrating to be stuck in a customer support queue or to receive a slow response, it's important to keep trying. Persistence may pay off, and you may eventually be able to get the help you need.
2. Be specific: When you do get in touch with a customer support representative, be as specific as possible about the issue you're experiencing. Provide screenshots, error messages, and any other relevant details that may help the representative understand your issue.
3. Try different channels: Cash App offers customer support via email, phone, and chat. If you're not getting a response on one channel, try another.
4. Escalate the issue: If you're still not getting the help you need, consider escalating the issue to a manager or supervisor. Be firm but polite, and explain why you feel that your issue is not being adequately addressed.

Ultimately, if you are unable to get the assistance you need from Cash App's customer support team, you may want to consider switching to a different payment app that offers better cash app customer service.