In Order To Maintain A Desired Degree Of Perfection, All Operations...

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2023-04-07 12:42:39 -

In Order To Maintain A Desired Degree Of Perfection, All Operations And Tasks Must Be Under The Supervision Of Quality Management

A mature Quality Management programme not only improves customer perceptions of an organisation but also equips representatives to become and remain effective frontline drivers of both positive CX and consistent regulatory compliance. Quality control and Quality Management systems can improve that contact centre performance by clearly defining desired representative behaviours, identifying...

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