What are the Main Processes Covered in ISO 20000-1?

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2025-07-07 11:04:02 -

In the digital era, efficient and reliable IT service management (ITSM) is vital for organizational success. ISO 20000-1 is the internationally recognized standard for ITSM, designed to help organizations establish, implement, maintain, and continually improve a service management system (SMS). The standard provides a framework that ensures IT services align with business needs and...

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