The global customer experience management market was valued at USD 8.6 billion in 2021 and is anticipated to grow at USD 15.2 billion by 2028, at a Compound Annual Growth Rate (CAGR) of 11.9% from 2022 to 2028.Customer experience management (CEM) is the process of planning and responding to customer encounters in order to meet their needs. It represents changing sets of processes and technology...
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