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Sneha CMI added article Other
2024-06-24 14:32:19 -

Contact Center Analytics Market Is Driven By Enhancing Customer Experience
Contact center analytics involves the collection, measurement, analysis and reporting of interactions within contact centers and is becoming increasingly important for organizations looking to enhance customer experience. By gaining insights into customer behavior patterns and agent performance across various channels like voice, chat, email and social media, contact center analytics helps...

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Leena Leena added article Other
2024-03-01 07:07:19 -

The Employee Advocacy Tool Market is driven by growing need for employee brand advocacy
Key Takeaways Key players operating in the employee advocacy tool market are 4d Molecular Therapeutics, LLCAbeona Therapeutics Inc.AdvaxisAdverum Biotech and others. These players are focusing on developing advanced platforms and solutions to expand their market share. The growing demand for employee advocacy solutions across various industries is one of the major factors driving...

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