IntroductionOver the past few decades, Business Process Outsourcing (BPO) has rapidly emerged as a strategic tool for companies worldwide to focus on their core competencies and improve operational efficiencies. The BPO industry has evolved from just providing basic back-office services to delivering complex transformational processes and new-age business solutions. In this article, we will...
Market Overview
The Global Contact Center Intelligence Market is on an upward trajectory, with a projected value of USD 2.1 billion in 2023. Forecasts suggest exponential growth, with an anticipated market value of USD 12.6 billion by 2032, boasting a Compound Annual Growth Rate (CAGR) of 22.1%. This surge in growth is fueled by the increasing demand for personalized and efficient customer...
Have you encountered a bad situation that was made worse by something that is meant to help? Here’s a recent example of mine – I had to take my son to an emergency room while vacationing in Asia but the most frustrating part was dealing with insurance when we got home. The agent who initially processed my claim put me (and my money) in limbo – no external or internal follow-up...
In the rapidly evolving digital landscape, customer service has become a critical differentiator for businesses aiming to retain and grow their customer base. The advent of Artificial Intelligence (AI) has brought about transformative changes in various industries, with customer service being one of the most significantly impacted areas.
Among the myriad AI applications, AI...
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