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Adam Wilson added article Other
2023-12-18 10:47:36 -

Zendesk Alternatives - Features & Pricing | WebMaxy
Upgrade your customer support service with WebMaxy Omnichannel Support WebMaxy Omnichannel Support Platform is one of the top Zendesk competitors. It unifies the inboxes of distinct marketing channels to enable brands to reply to customers as soon as possible. You can manage & respond to customer queries quickly and improve their experience with your brand. You can automate support chat and...

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John Martech added article Other
2024-04-09 11:40:26 -

Cristina Fonseca, Head of AI, Zendesk - AITech Interview
What challenges have you faced in implementing AI at Zendesk and how have you overcome them? I believe that across the industry, businesses have made AI hard to make, understand and use. Up until OpenAI released ChatGPT it was accepted that AI was a highly technical field that required long implementation processes and specialised skills to maintain. But AI should be easy to understand, train...

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