What Are the Key Modules Covered in the ITIL 4 Foundation Online Training? The ITIL (Information Technology Infrastructure Library) framework has long been the benchmark for IT service management (ITSM) best practices. ITIL 4, the latest version of the framework, builds on previous iterations to address the evolving needs of modern IT environments. It introduces a more flexible, holistic approach to managing IT services, integrating concepts from Agile, DevOps, and...
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