SAP has established itself as a leading ERP software in the technology sector. Recent statistics reveal that 80% of SMEs utilize SAP, with SAP customers generating 87% of the total global commerce. However, these organizations are continually seeking the ideal support partner. Entrusting a third-party provider with your SAP system is a significant decision, which is why we're here to help you choose the best SAP support service partner.

Selecting the right SAP support partner is a crucial decision that can greatly influence the efficiency, stability, and growth of your SAP environment. The right partner provides the expertise, resources, and support needed to maximize your SAP investment. Here are some essential tips to help you choose the best SAP support partner:

  1. How well they understand your business requirements

Before starting your search, clearly define your organization’s specific needs and objectives. Identify the areas where you need the most SAP support services, whether it’s technical assistance, functional expertise, or strategic guidance. This understanding will help you match your requirements with a SAP support partner’s capabilities.

  1. What is their expertise and experience?

Look for partners with a proven track record in SAP support services. Evaluate their experience in handling similar projects and industries. Check their certifications and partnerships with SAP. Experienced partners are likely to have encountered and resolved a variety of challenges, making them well-equipped to handle your needs.

  1. What are their service offerings?

SAP support can encompass a wide range of services, including implementation, maintenance, upgrades, customization, and user training. Ensure the partner offers a comprehensive suite of services that align with your current and future requirements. A SAP support service partner with diverse offerings can provide end-to-end support, simplifying management and reducing the need for multiple vendors.

  1. How good are their references and reviews?

Ask potential SAP support partners for references and case studies from their existing clients. Contact these references to get insights into their experiences, focusing on the partner’s responsiveness, reliability, and expertise. Online reviews and industry reputation can also provide valuable information about the SAP support partner’s performance and customer satisfaction.

  1. What do their support models and technological capabilities look like?

Different partners may offer various SAP support models, such as on-site, remote, or a hybrid approach. Consider your preference and examine the partner’s availability for support, including their response times, availability of 24/7 support, and escalation procedures. Additionally, an ideal SAP support partner should be well-versed with the latest SAP technologies and trends. They should have expertise in SAP S/4HANA, SAP Cloud Platform, and other emerging SAP solutions. Their ability to leverage new technologies can provide your business with innovative solutions and a competitive edge.

  1. What is the cost and pricing plan?

While cost is an important factor, it should not be the sole criterion. Evaluate the value the SAP support partner brings to your organization. Consider the quality of their services, expertise, and potential return on investment. A higher upfront cost may be justified if the partner can deliver significant long-term benefits.

  1. What do their SLAs and contracts tells about them?

Carefully review the Service Level Agreements (SLAs) and contractual terms. Ensure they clearly define the scope of services, performance metrics, response times, and penalties for non-compliance. A transparent and detailed contract can prevent misunderstandings and provide a solid foundation for the SAP support partnership.

Uneecops - Advanced SAP Support Service Provider and Recognized by Gartner

We understand that selecting the best SAP support partner requires a thorough evaluation of their expertise, services, reputation, and alignment with your needs and culture. The right SAP support partner must meet your current business requirements and should also support your long-term business goals.

As a long-standing SAP partner, Uneecops and SAP has been working as a strategic SAP implementation and SAP support partner to deliver enterprise application services from product innovation and development to delivery to help businesses digitize and modernize.

We strive to deliver on-premise and cloud SAP support solutions- today and in the future using our vast expertise and systematic approach in the SAP ecosystem and methodology proven across industries.

Uneecops is honored to achieve an overall rating of 4.9 out of 5 by Gartner® Peer Insights™ in SAP S/4HANA Application Services. This acknowledgment highlights our commitment to delivering exceptional solutions and customer satisfaction... 

Ensure your SAP systems run smoothly. Contact us today to learn how our expert SAP support services can help your business thrive!