When QuickBooks Multi-User Mode is not working, it can significantly disrupt your business operations, preventing multiple users from accessing the company file simultaneously. This issue often arises due to incorrect hosting settings, network problems, or firewall configurations. To resolve this problem, start by ensuring that the Multi-User Mode is enabled on the server. Open QuickBooks on the server, go to File > Utilities, and confirm that "Host Multi-User Access" is selected. Next, check the hosting settings on all workstations to ensure they are set to "Stop Hosting Multi-User Access." Verify that the QuickBooks Database Server Manager is running and has scanned your company file folder. Additionally, check your firewall and antivirus settings to ensure they are not blocking QuickBooks.
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