The Top Call Centre Metric Jimmy Asija Claims You're...

added blog Other

2025-05-20 09:31:25 -

The Top Call Centre Metric Jimmy Asija Claims You're Overlooking (But Shouldn't!)

The #1 Call Center Metric Jimmy Asija Says You’re Ignoring (But Shouldn’t!) Often, call centres rely on metrics such as first-call resolution -FCR, customer satisfaction (CSAT), and average handling time (AHT). While these metrics are significant, Jimmy Asija, an industry specialist, contends that the most often ignored and most vital measure is Customer Effort Score (CES). Here's...

0 Comments 0 Shares 241 Views 0 Reviews