Narendra Pahuja on Emotional Intelligence in Call Centres

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2025-07-01 10:33:14 -

Narendra Pahuja on Why Emotional Intelligence Is Important in Call Centres Being honest, working in a call centre isn't just about fixing problems and answering questions. It's about getting to know people, even when they're mad. Emotional intelligence (EI) changes everything in the call centre because of this. And Narendra Pahuja Call Centers a leader who has seen how EI changes customer...

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