RingCentral Finalizes Acquisition of CommunityWFM to Deliver...

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2025-09-11 08:48:22 -

RingCentral Finalizes Acquisition of CommunityWFM to Deliver AI-Driven Workforce Management

RingCentral finalizes acquisition of CommunityWFM, integrating a cloud-native, AI-first workforce management (WFM) solution directly into its RingCX contact center platform. This move brings advanced scheduling, forecasting, and real-time adherence tools into a unified, AI-powered customer experience ecosystem. A New Era: Workforce Management Meets AI-Powered CX With this acquisition complete,...

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