Best Practices for Implementing an Omni Channel Platform Omni channel platform is a software solution that makes it easy for businesses to attach and manage multiple communication channels, like websites, apps, socials, emails, and phones. Customers can get the most out of their experience. It lets customers ask about their preferred channel and confirm their interactions are synced across all channels, so you can handle them losing out on information. Read more at https://medium.com/@pickyassistpvtltd/best-practices-for-implementing-an-omni-channel-platform-7d5537e29fea