Can AI Replace IT Service Desk? The ITIL 4 Perspective

bir ses eklendi IT, Cloud, Software and Technology

2026-07-10 06:33:38 -

Artificial Intelligence (AI) is transforming the way organizations deliver IT support. From AI-powered chatbots to virtual assistants and automated ticket routing, businesses are increasingly relying on intelligent technologies to improve service efficiency. But does this mean AI can completely replace the IT Service Desk? According to the ITIL 4 framework, the answer is more balanced than a...

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