Dorothy Benson

Dorothy Benson ha aggiunto una foto Literature
2025-11-18 06:54:28 -

ITIL Best Practices for New IT Managers
Stepping into an IT management role is exciting, but it can also feel overwhelming—especially when you’re responsible for keeping services stable, teams aligned, and customers satisfied. This is where the ITIL Service Desk framework and broader ITIL guidance can make the transition smoother. For many new managers, building a strong understanding of ITIL begins with the ITIL 4...

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2025-11-13 05:15:20 -

What Is the Goal of ITIL?
In today’s fast-changing digital world, organizations depend heavily on IT services to deliver value and stay competitive. This is where ITIL (Information Technology Infrastructure Library) comes into play. But what exactly is the goal of ITIL, and why has it become a global standard for IT service management? At its core, the goal of ITIL is to align IT services with business needs. It...

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Dorothy Benson ha aggiunto una foto IT, Cloud, Software and Technology
2025-11-12 06:58:37 -

How ITIL 4 Contributes to Cost Optimization
In today’s competitive digital landscape, organizations are constantly looking for ways to reduce costs without compromising service quality. This is where ITIL 4—the latest evolution of the Information Technology Infrastructure Library—plays a transformative role. Through structured practices like ITIL Release Management, change control, and continual improvement, ITIL 4...

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2025-11-06 06:53:12 -

How ITIL Supports Automation and AI in ITSM
In today’s rapidly evolving digital landscape, automation and Artificial Intelligence (AI) are revolutionizing IT Service Management (ITSM). As organizations strive for efficiency and agility, frameworks like ITIL play a crucial role in enabling the seamless integration of these technologies. Understanding the difference between ITIL vs PMP can help professionals choose the right path to...

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2025-11-04 10:05:09 -

What Employers Look for in a CISM-Certified Candidate
In today’s evolving cybersecurity landscape, organizations face constant threats that can compromise their data and reputation. To safeguard their digital assets, companies are actively seeking professionals with the right blend of technical expertise and management skills. This is where a CISM Certification (Certified Information Security Manager) becomes a game-changer. Offered by...

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2025-11-01 05:23:00 -

Common ITSM Challenges and How to Overcome Them
In today’s digital-first world, organizations rely heavily on IT Service Management (ITSM) to deliver seamless, efficient, and reliable IT services. However, even with advanced ITSM Tools and frameworks like ITIL, many businesses still face common challenges that hinder productivity, customer satisfaction, and service quality. Understanding these challenges—and how to overcome...

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Dorothy Benson ha aggiunto una foto IT, Cloud, Software and Technology
2025-10-29 07:30:39 -

Lessons Learned from Failed ITIL Implementations
Implementing ITIL (Information Technology Infrastructure Library) is a strategic move for organizations aiming to enhance IT service delivery and operational efficiency. However, despite its proven framework, many ITIL implementations fail to achieve their intended outcomes. Understanding why these failures occur — and what lessons can be learned — is critical for organizations...

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2025-10-25 05:02:23 -

10 Reasons Why Organizations Prefer CISM-Certified Professionals
In today’s digital era, cybersecurity has become a top business priority. Organizations are no longer just seeking IT experts—they want professionals who understand both technology and business risk. That’s where CISM Certification (Certified Information Security Manager) stands out. Offered by ISACA, CISM is globally recognized as one of the leading credentials for...

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2025-10-16 10:04:22 -

The Role of ISO 31000 in Improving Decision-Making
In today’s fast-paced business environment, organizations face numerous uncertainties and risks that can significantly impact their operations and strategic objectives. Effective decision-making is no longer just about intuition or experience; it requires a structured approach to identify, assess, and manage risks. This is where ISO 31000 Certification and the principles of ISO 31000 risk...

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2025-10-10 10:30:22 -

The Role of ITIL in Delivering Customer Value
In today’s digital-first business landscape, customer value has become the core focus of every IT strategy. Organizations are no longer judged solely by the efficiency of their IT operations but by how effectively technology enables seamless, value-driven customer experiences. This is where ITIL (Information Technology Infrastructure Library) plays a transformative role. By aligning IT...

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2025-10-09 10:11:54 -

AI Evolution 101: Traditional AI to Generative AI Transformation
Artificial Intelligence (AI) has evolved from performing rule-based automation to creating intelligent, human-like outputs that mimic creativity and reasoning. This journey from Traditional AI to Generative AI marks one of the most significant technological transformations in recent years—reshaping industries, redefining work, and unlocking new possibilities for innovation. Traditional...

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Dorothy Benson ha aggiunto una foto IT, Cloud, Software and Technology
2025-09-23 10:43:32 -

The Evolution of ITIL: From Version 1 to ITIL 4
In the fast-paced world of IT Service Management (ITSM), frameworks that guide best practices are critical for organizational efficiency. One such globally recognized framework is ITIL, which has undergone significant evolution since its inception. Understanding this journey highlights the importance of modern ITIL Certification for IT professionals seeking to enhance their careers. ITIL...

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2025-09-20 04:46:46 -

How Employers View CISM-Certified Professionals
In today’s digital landscape, information security has become one of the top priorities for organizations across industries. With increasing cyber threats and stringent compliance requirements, businesses need leaders who can align security with business objectives. This is where the CISM Certification stands out. Recognized globally, it validates expertise not only in technical aspects...

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Dorothy Benson ha aggiunto una foto IT, Cloud, Software and Technology
2025-09-12 06:47:39 -

Career Opportunities After CISM Certification
In today’s digital-first world, information security has become one of the most critical priorities for businesses of all sizes. Organizations are investing heavily in building strong security frameworks to protect sensitive data, minimize risks, and ensure compliance. This is where CISM Certification (Certified Information Security Manager) comes into play, offering professionals a...

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Dorothy Benson ha aggiunto una foto IT, Cloud, Software and Technology
2025-09-10 11:22:04 -

Benefits of Learning SRE Foundation
In today’s digital-first world, organizations rely heavily on reliable, scalable, and high-performing IT systems. This is where Site Reliability Engineering (SRE) plays a critical role. The SRE Foundation is an entry-level certification designed to help IT professionals, system administrators, DevOps engineers, and IT operations teams understand the fundamentals of Site Reliability...

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Dorothy Benson ha aggiunto una foto IT, Cloud, Software and Technology
2025-09-10 11:21:22 -

Benefits of Learning SRE Foundation
In today’s digital-first world, organizations rely heavily on reliable, scalable, and high-performing IT systems. This is where Site Reliability Engineering (SRE) plays a critical role. The SRE Foundation is an entry-level certification designed to help IT professionals, system administrators, DevOps engineers, and IT operations teams understand the fundamentals of Site Reliability...

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