Improving Technical Support with a Knowledge Base System

added blog IT, Cloud, Software and Technology

2024-10-24 11:54:01 -

With the rapid growth of industries, not having an efficient knowledge base integrated within the team and across departments can significantly affect the growth of the company. Imagine your customer representative transferring the call multiple times, and putting the customer on hold for more than 30 before guiding them with the solution. Besides the waiting, patching through to different...

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